Nicole Labrosse
Alban,Canada
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Sales Clerk
CO-OP Régionale
06.2024 - Current
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Processed payments and returns with accuracy and efficiency.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Scanned merchandise and bagged using appropriate strategies for different items.
Customer Service/Retail
Jean’s Home Hardware
03.2023 - Current
- Given the responsibility to open the store
- Responsible for pricing store items throughout the store on a weekly basis
- Maintain inventory records by counting materials, equipment and other supplies in stock
- Mix and match the right color and quantity of paint according to customer request
- Greet all customers with a friendly and courteous manner and make product recommendations or services to customers based on their needs and preferences
- Operate OLG machine, include ticket returns, ordering supplies
- Use cash register, debit, credit cards and cash
Traffic Control Flagger
Teranorth Construction & Engineering
05.2014 - 08.2017
- Put out barrels and cones to prevent driver access to specific roads or areas
- Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury
- Controlled drivers' speed, movement and routes with hand signals and signs
- Attended to needs and safety of pedestrians by stopping traffic at crossing locations
- Calmly managed clearing of path during passage of emergency vehicles
- Controlled flow of automotive traffic under direction of project supervisor
Cook
Molisana Bakery
04.2012 - 06.2013
- Managed opening and closing shift kitchen tasks
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods
- Prepared food items in compliance with recipes and portioning control guidelines
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Maintained food safety and sanitation standards
- Kept kitchen clean and organized by performing daily maintenance tasks
Assistant Manager
Icing By Claire's
01.2011 - 09.2012
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Identified and communicated customer needs to supply chain capacity and quality teams
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Developed strategy to increase sales and drive profits
Education
Chef Training -
Cambrian College of Applied Arts And Technology
Greater Sudbury, ONHigh School Diploma -
École Secondaire De La Rivière-des-Français
Noëlville, ON06.2005
Skills
- Organizational Skills
- Time Management
- Creative Solutions
- Retail Sales Customer Service
- Quality Control
- Product Organization
- Problem-Solving Ability
- Till Counting
- Store Layouts
- Brand Management
- Customer Relationship Management
- Cost Management
- Cash Register Operation
- Organization
- Sales expertise
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Clerk
CO-OP Régionale
06.2024 - Current
Customer Service/Retail
Jean’s Home Hardware
03.2023 - Current
Traffic Control Flagger
Teranorth Construction & Engineering
05.2014 - 08.2017
Cook
Molisana Bakery
04.2012 - 06.2013
Assistant Manager
Icing By Claire's
01.2011 - 09.2012
High School Diploma -
École Secondaire De La Rivière-des-Français
Chef Training -
Cambrian College of Applied Arts And Technology
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