Nicole Kerr
Mississauga,ON
Summary
I have made the veterinary industry my home for almost ten years and continue to love helping people and their pets. I am passionate about leadership, creating a positive environment and working in a collaborative and fast faced work environment. I strongly believe in providing clients with an exceptional level of service with an emphasis on patient care.
Overview
10
10
years of professional experience
Work History
Client Services Manager
Oakpark Pet Hospital
06.2014 - Current
- Managed the client service team by developing new team members, providing continual support and ensuring that clients are provided with an exceptional customer experience.
- Handled client concerns, provided appropriate solutions or alternatives within a reasonable timeframe to ensure client satisfaction.
- Managed hospital inventory including food, medication and in hospital supplies.
- Member of the Health and Safety committee, ensuring that we are adhering to industry standards and protocols.
- Worked closely with an eight doctor team as well as the lead technician to discuss and implement new protocols in a continual effort to improve efficiency.
Customer Service Representative
CIBC
07.2013 - 06.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Post Graduate Certificate - Staff Training And Education
Seneca College of Applied Arts And Technology
North York, ON09.2013
Bachelor of Science - Physical Anthropology And Archaeology
University of Toronto
Toronto, ON09.2012
Skills
- Client Relationships
- Knowledgeable in Avimark
- Project Planning and Oversight
- Schedule Management
- MS Office
- Training and Development
- Administration and Reporting
- Decision-Making
Timeline
Client Services Manager
Oakpark Pet Hospital
06.2014 - Current
Customer Service Representative
CIBC
07.2013 - 06.2014
Post Graduate Certificate - Staff Training And Education
Seneca College of Applied Arts And Technology
Bachelor of Science - Physical Anthropology And Archaeology
University of Toronto
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