Summary
Overview
Work History
Education
Skills
Timeline
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Kelly McHale

Ottawa,ON

Summary

Dynamic Client Services Manager at Phoenix Homes with a proven track record in fostering client relationships and enhancing operational efficiency. Skilled in cross-functional coordination and problem-solving, I excel in delivering projects that exceed expectations while maintaining high standards of communication and teamwork. Committed to driving success through effective team development and oversight.

Overview

2025
2025
years of professional experience

Work History

Client Services Manager

Phoenix Homes
11.2005 - 09.2024
  • Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Established team priorities for office staff , maintained schedules and monitored performance.
  • Coordinated with engineers and subcontractors to ensure projects were completed in a timely manner and as per code
  • scheduled & oversaw daily operation of the field technicians provided repair details & signed off on completed items
  • Represented the company for all arbitrations and conciliations
  • Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.

Assistant Operations Manager(multi-unit Low Rise)

Phoenix Homes
2010 - 2024
  • Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
  • Worked with engineers to address technical audits
  • Reported to condo board and Tarion(Ontario Home Warranty Program) with documented updates.
  • Coordinating repairs with subcontractors and ensuring safety compliances
  • Managed routine maintenance of all mechanical systems ensuring optimal operations of HVAC plumbing and electrical

Education

Administrative Assistant

Willis College
Ottawa, ON
01-1997

Early Childhood Education

Algonquin College
Ottawa
01-1995

Skills

  • Clear client communication
  • Fostering client relationships
  • Reporting and data interpretation
  • Operational efficiency management
  • Client relationships
  • Team development
  • Staff training
  • Project oversight
  • Cross-functional coordination
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving abilities
  • Multitasking Abilities

Timeline

Client Services Manager

Phoenix Homes
11.2005 - 09.2024

Assistant Operations Manager(multi-unit Low Rise)

Phoenix Homes
2010 - 2024

Administrative Assistant

Willis College

Early Childhood Education

Algonquin College

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Kelly McHale