Nicole Jiho
Burbank
Summary
Experienced operations management professional with a proven track record of optimizing workflows, improving efficiency, and leading high-performing teams. Skilled at resolving critical issues in time-sensitive incidents, demonstrating effective problem-solving skills and adaptability in dynamic environments. Recognized for exceptional time management abilities in fast-paced settings. Highly focused on fostering team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training. Demonstrates the ability to execute safety strategies, mitigate service disruptions, and oversee on-time performance.
Overview
20
20
years of professional experience
Work History
Transit Operations Supervisor
Los Angeles Metropolitan Transportation Authority
04.2016 - Current
- Develop and implement operational policies and procedures to ensure efficiency and accuracy of workflows.
- Oversee daily operations of bus fleet and Operator schedules
- Training and evaluation of Supervisors, recruitment of Operators for hire
- Resolve service interruptions in a timely manner while ensuring customer satisfaction and safety.
- Coordinates rerouting of buses for detour for planned and unplanned events.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Ensure policies and procedures are adhered to by personnel.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
Transit Bus Operator (Full-Time)
Los Angeles Metropolitan Transportation Authority
03.2006 - 04.2016
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Maintained a clean interior of the bus by sweeping and removing debris between runs.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Provided assistance to elderly or disabled passengers with their transportation needs.
- Reported any mechanical problems or incidents that occurred during transit operations.
- Completed daily paperwork such as log books, maintenance reports, incident reports.
- Collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Operated with safety and skill to avoid accidents and delays.
Transit Bus Operator (Part-Time)
Los Angeles County Metropolitan Transit Authority
10.2004 - 03.2006
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
Education
No Degree - Business Administration And Management
Pasadena City College
Pasadena, CASkills
- Operations Management
- Training and mentoring
- Complex Problem-Solving
- Processes and procedures
- Team Leadership
- Employee Relations
- Multitask while overseeing time management
- Strong Verbal Communication
- Performance monitoring
- Customer relations
Education and Training
other
Languages
Spanish
Native or Bilingual
Timeline
Transit Operations Supervisor
Los Angeles Metropolitan Transportation Authority
04.2016 - Current
Transit Bus Operator (Full-Time)
Los Angeles Metropolitan Transportation Authority
03.2006 - 04.2016
Transit Bus Operator (Part-Time)
Los Angeles County Metropolitan Transit Authority
10.2004 - 03.2006
No Degree - Business Administration And Management
Pasadena City College
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