Nicole Hinnawi
Visalia
Summary
Dynamic restaurant operations leader with a decade of experience driving profitability and guest satisfaction across multiple locations. Successfully developed management teams to achieve operational excellence while ensuring compliance with food safety regulations and company standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
District Manager
YBR Enterprises DBA Jack in the Box
01.2023 - Current
- Oversee operations for 14 restaurant locations throughout California's Central Valley.
- Led and developed restaurant management teams, enhancing operational and financial performance.
- Monitor sales, labor, food costs, and profitability across multiple locations.
- Ensure compliance with company standards, food safety regulations, and customer service expectations.
- Recruit, coach, and mentor General Managers and leadership teams.
- Drove performance improvement initiatives, resulting in increased efficiency and improved guest satisfaction.
General Manager
Jack in the Box
Visalia
01.2019 - 01.2023
- Achieved company performance goals, driving sales growth and enhancing profitability through strategic initiatives.
- Managed daily restaurant operations, overseeing staffing, scheduling, inventory, and financial performance to ensure smooth operations.
- Maintained high standards for food quality, customer service, and operational excellence.
- Led employee development and training programs to improve retention and productivity.
Restaurant Manager
Jack in the Box
Visalia
01.2018 - 01.2019
- Oversaw restaurant operations and team performance, ensuring smooth daily functioning.
- Managed scheduling, inventory control, and labor costs to optimize resource allocation.
- Trained and developed team members and shift leaders to enhance service quality.
Assistant Manager
Jack in the Box
Visalia
01.2017 - 01.2018
- Oversaw daily shift operations, enhancing customer service performance.
- Supported employee training and coordinated cash handling and inventory management.
- Monitored compliance with company policies and food safety standards.
Team Member
Jack in the Box
Visalia
01.2015 - 01.2017
- Delivered exceptional customer service in a fast-paced environment.
- Supported team operations to ensure efficient service and guest satisfaction.
- Assisted with food preparation and cash handling while maintaining restaurant cleanliness to support daily operations.
Education
Associate Degree - Business
College of the Sequoias
Visalia, California01-2020
Skills
- Operations management
- Financial management
- Inventory management
- Labor and cost control
- Food safety and compliance
- Strategic planning
- Operational efficiency
- Team leadership
- Talent development
- Performance management
- Customer service excellence
Certification
ServSafe Restaurant Operations Certification
Timeline
District Manager
YBR Enterprises DBA Jack in the Box
01.2023 - Current
General Manager
Jack in the Box
01.2019 - 01.2023
Restaurant Manager
Jack in the Box
01.2018 - 01.2019
Assistant Manager
Jack in the Box
01.2017 - 01.2018
Team Member
Jack in the Box
01.2015 - 01.2017
Associate Degree - Business
College of the Sequoias