District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.
Work History
District Manager
2 Years 9 Months
Retailors- Nike | 11.2023 - Current
Led strategic initiatives to enhance store performance across multiple locations.
Developed and implemented training programs to elevate team productivity and customer service standards.
Analyzed sales data to identify trends, driving actionable insights for inventory management and merchandising strategies.
Collaborated with marketing teams to execute promotional campaigns that increased brand visibility.
Led multi-store operations, ensuring alignment with corporate strategies and performance standards.
Developed and implemented training programs to enhance employee skills and customer service excellence.
Fostered a culture of teamwork and accountability among store managers, enhancing overall store performance.
Conducted regular performance evaluations, providing constructive feedback to improve team efficiency and productivity.
Developed and implemented strategic sales initiatives to drive revenue growth across multiple locations.
Mentored and trained store managers, enhancing team performance and operational efficiency.
Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
General Manager
2 Years 2 Months
Hudson’s Bay | 08.2021 - 10.2023
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Implemented operational strategies and effectively built customer and employee loyalty.
Developed effective business plans to align strategic decisions with long-term objectives.
Prepared annual budgets with controls to prevent overages.
Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
General Manager
9 Months
Tory Burch | 10.2020 - 07.2021
Tracked monthly sales to generate reports for business development planning.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Managed shrink processes and inventory levels for corrective action planning to save costs.
Built and maintained loyal, long-term customer relationships through effective account management.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
General Manager
1 Year 6 Months
Victoria Secret | 02.2019 - 08.2020
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Coordinated sales reports, reconciled accounts and made bank deposits.
Fostered healthy team environments to promote collaboration and boost productivity.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Coached and empowered employees by creating and sharing motivational vision plans.
Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
Interviewed, hired, supervised and trained 100+ employees and instituted mentoring program to develop skills, leadership and employee excellence.
Store Manager
4 Years
Laura Canada | 01.2015 - 01.2019
Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
Processed shipments and maintained stock shelf organization.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Conducted yearly performance reviews to organize training and development for staff.
Oversaw company merger to drive seamless transition and integration of operations.
Receiving and Replenishment Manager
4 Years 4 Months
IKEA | 05.2011 - 09.2015
Verified invoices against delivered merchandise to check shipment accuracy.
Replenished inventory with focus on addressing customer needs.
Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Secured products when transporting to different areas of store to prevent merchandise damage.
Communicated effectively with members of public in often crowded and noisy environments.
Prepared products for sales floor by adding tags and readying pallets or restocking.
Reviewed current planograms and end cap placements to properly merchandise items.
Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
Operated forklift to elevate or place merchandise in appropriate areas.
Led inventory replenishment initiatives to optimize stock levels across multiple departments.
Developed and implemented efficient supply chain processes to enhance product availability.
Ensured compliance with regulatory requirements in all aspects of replenishment management, minimizing risks and penalties.
Reduced out-of-stock situations by conducting regular audits and addressing discrepancies promptly.
Education
Certificado De Aeromosa
Escuela De Aviacio | Costa Rica
Bachelor In Architectural Science - Communication
Evelyn Rempel | Universidad Costa Rica | 06.1990
Skills
Store merchandise knowledge
Leadership skills
Recruiting and hiring
Strategic planning
Customer service
Training and coaching
Attention to detail
Goal setting and performance metrics
Operations management
Sales management
Customer relations
Team development
Operations management
Sales management
Customer relations
Team development
Operations management
Sales management
Customer relations
Team development
Financial management
Multi-unit management
Decision-making
Action plans
Operations management
Sales management
Customer relations
Team development
Operations management
Sales management
Customer relations
Team development
Store growth planning In-store event display management Daily store activities Cross-functional team management Supervision and training Performance improvements Sales team development Top talent recruiting
hiring and retention Leadership and team building Customer retention Team building and motivation
Coaching and mentoring
Employee scheduling
Staff training/development
Efficient multi-tasker
Relationship building
Effective leader
Recruitment
Languages
Spanish
Full Professional
Education
other
Timeline
District Manager
Retailors- Nike
11.2023 - CurrentRead More
General Manager
Hudson’s Bay
08.2021 - 10.2023Read More
General Manager
Tory Burch
10.2020 - 07.2021Read More
General Manager
Victoria Secret
02.2019 - 08.2020Read More
Store Manager
Laura Canada
01.2015 - 01.2019Read More
Receiving and Replenishment Manager
IKEA
05.2011 - 09.2015Read More
Evelyn Rempel
Bachelor In Architectural Science from Communication