Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Fremit

Toronto,ON

Summary

Highly motivated and progress-focused Sales Support Specialist with an education in Disaster and Emergency Management. I have a long-standing background in customer support roles, and have spent the last ten years building a career that focuses on advocating for, and finding, the right solutions for stakeholders, while also building a relationship between them and the organization that I represent.

Overview

9
9
years of professional experience

Work History

Commercial Americas Sales Support Specialist

MilliporeSigma
06.2021 - Current
  • Coordinated responses and resources for 10 sales reps across Canada to handle special client requests.
  • Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
  • Learned and frequently used multiple sales systems to investigate, track, and correct issues to meet customers' expectations.
  • Helped cultivate and maintain business relationships by professionally handling the needs of various stakeholders.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Closing Escrow Agent

First American Mortgage Services
11.2020 - 05.2021
  • Assembled approximately 15- 20 mortgage packages daily and evaluated documents to ensure there was compliance with legal requirements and state-specific guidelines.
  • Reviewed title commitments, lender instructions, and purchase contracts to determine prerequisites for closing, and closely evaluated data for errors and inaccuracies.
  • Examined all final documents before closing, and confirmed that all information was correct and matched existing information in the company's system.

Client Service Advisor

TELUS Health Payment Solutions
10.2018 - 05.2019
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Coordinated with operations staff to resolve service problems and increased client satisfaction levels.
  • Helped 50-100 customers every day with positive attitude and focus on customer satisfaction.
  • Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Corporate and Business Account Administrator

Alberta Mobility Ltd.
10.2014 - 09.2018
  • Acted as primary point of contact for thousands of City of Edmonton employees, and was responsible for priority management, communications, troubleshooting any telecom or account issues, processing all phone orders, coordinating pick-up and deliveries, invoicing orders, and ensuring all
    stakeholder needs were met.
  • Identified opportunities to upsell new and existing clients and presented them with additional products and services that could help meet their individual or business needs.
  • Assisted in acquiring new business customers and supported their ongoing mobility needs.
  • Increased business retention to 90% by ensuring existing customers were satisfied with their services, and by providing a customer service experience that exceeded that of the competing organizations.

Education

Associate of Applied Science - Disaster And Emergency Management

Northern Alberta Institute of Technology
Edmonton, AB
05.2022

Skills

  • Microsoft Office Suite
  • Customer Relationship Management
  • Excellent Written and Verbal Communication
  • Collaborate and Engage with a Diverse Group of Stakeholders

Timeline

Commercial Americas Sales Support Specialist

MilliporeSigma
06.2021 - Current

Closing Escrow Agent

First American Mortgage Services
11.2020 - 05.2021

Client Service Advisor

TELUS Health Payment Solutions
10.2018 - 05.2019

Corporate and Business Account Administrator

Alberta Mobility Ltd.
10.2014 - 09.2018

Associate of Applied Science - Disaster And Emergency Management

Northern Alberta Institute of Technology

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Nicole Fremit