Nicole Flett

• Supported youth through behavior interventions, promoting safety, stability, and daily routine adherence.
• De-escalated crisis situations using calm communication and trauma-informed support techniques.
• Monitored individual needs, identifying risks early and responding with appropriate support strategies.
• Collaborated with families, caseworkers, and school staff to coordinate consistent support plans.
• Modeled positive behaviors while guiding youth through conflict resolution and life skills practice.
• Led recreational and skill-building activities that encouraged engagement, trust, and independence.
• Established a positive rapport with participants by maintaining open lines of communication and actively listening to their concerns.
• Managed crisis interventions when required by assessing risks while collaborating closely with multidisciplinary teams.
• Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
• Reduced behavioral issues by establishing clear expectations and consistent consequences for actions.
• Empowered youth by fostering a sense of self-worth and confidence, ultimately equipping them for future success.
• Collaborated with families to provide support and resources for youth development and wellbeing.
• Promoted a safe and welcoming environment, leading to increased participation in programs and services.
• Facilitated personal growth by providing constructive feedback on goals and performance improvement areas.
• Designed customized learning plans to accommodate diverse learning styles and needs, ensuring success for each participant.
• Supported the development of essential life skills including financial literacy, time management, decision-making capabilities.
• Served as a mentor figure offering guidance on academic pursuits, interpersonal conflicts resolution techniques.
• Assisted in the planning and execution of special events, creating memorable experiences for youth members.
• Evaluated program effectiveness through regular assessments, adjusting strategies as necessary to optimize outcomes.
• Documented case notes diligently which contributed towards informed decision-making within interdisciplinary team meetings.
• Organized educational workshops to address relevant topics such as mental health, substance abuse prevention, and career exploration.
• Improved communication among youth through group discussions, role-play activities, and team-building exercises.
• Coordinated field trips that provided cultural enrichment experiences linking real-world contexts with classroom learnings.
• Developed strong relationships with community partners, resulting in additional resources and opportunities for participants.
• Assisted in identifying and reducing barriers to youth engagement and development.
• Supervised youth in residential and community-based programs to minimize risks and offer support.
• Collaborated with parents, teachers and professionals to drive youth program outcomes.
• Supported and mentored students in developing skills to become successful in community.
• Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
• Completed necessary reports and documentation to maintain thorough, accurate case records.
• Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
• Developed and maintained relationships with partner organizations to facilitate access to youth-related resources.
• Developed and delivered educational workshops to support youth in understanding and navigating real-world experiences.
• Facilitated outreach activities to build community awareness.
• Cultivated and maintained relationships with community members to facilitate outreach activities.
• Developed and maintained relationships with community organizations and agencies.
• Monitored and evaluated impact of social services on community.
• Assisted in developing grant proposals to support social service initiatives.
• Developed and maintained accurate records of programs and services.

• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Identified issues, analyzed information, and provided solutions to problems.
• Resolved problems, improved operations, and provided exceptional service.
• Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
• Provided professional services and support in a dynamic work environment.
• Delivered services to customer locations within specific timeframes.
• Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.

I didn't graduate due to Dad passing Aug 22/2003. Had to take care of mother.