Devonne Johnson
Youth Support Worker
Waterloo,Ontario
Summary
Community & Justice Worker passionate about providing meaningful support and services to clients. Excellent communicator bringing comprehensive experience implementing core programs to meet needs for self-development, homelessness and drug and alcohol abuse.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Youth Support Worker
OneRoof Youth Services
Kitchener, Ontario
03.2022 - Current
- Supervision of the clients residing in the PAR shelter
- Maintain the health and safety of clients and staff
- Maintain client files and folders
- Participate in training and staff meetings as directed by management
- Clean youth bed areas and common areas as required
- Conduct intakes and discharges as needed
- Provide a breakfast and bagged lunch for clients daily
- Assess the needs of clients and offer assistance and/or community referrals
- Make referrals to various community resources when appropriate
- Educate clients about community supports available
- Supportive listening and assist youth with problem-solving as requested
- On-going support for clients and their goals
- Document pertinent information and enter data
- Assist with program research and program maintenance
- Complete the Shift Responsibility Checklist on a daily basis
- Collaboration – establish collaborative relationships with clients, working to increase their strengths
- Safely resolve crisis situations and respond nonjudgmentally to problematic behaviour
- Demonstrate understanding of oppression and marginalization
- Make positive contributions to the team, support and back up your co-workers at all times
- Knowledge of concurrent / co-occurring disorders including: mental health
- diagnosis, treatment and resources; and addictions resources, stages of change
- Support community integration and self-efficacy of clients
- Ability to work independently and as part of a team essential
Sexual Misconduct Class Actions Claims Analyst
Epiq Canada
Waterloo, Ontario
08.2021 - 03.2022
- Scour claims database for duplicate claim submissions, evaluate and reject duplicates on behalf of rejection committee
- Assess claims during initial verification stage to ensure completeness and accuracy
- Conduct claimant correspondence via email, mail and telephone to cure claim deficiencies
- Manage weekly distribution of up to 50 completed claim forms to claimants upon their request
- Handle generation and distribution of decision letters via email and mail
- Update claim files accurately with any incoming information from claimants
- Prepare variety of written communications, reports and documents to ensure smooth operations
- Handled over 50 emails per week to address claimant inquiries and concerns
Education
College Diploma - Community & Justice Services
Sheridan College
Brampton, ON 09.2018 - 05.2020
Associate of Arts - English Literature
Rusea's Sixth Form Program
Hanover, JA 09.2014 - 05.2016
Skills
Non-violent crisis prevention training
Crisis Resolution
Victim Focused Training
CPR/First Aid
Strong communication skills
Adaptability
Ability to work under pressure
Timeline
Youth Support Worker
OneRoof Youth Services
03.2022 - Current
Sexual Misconduct Class Actions Claims Analyst
Epiq Canada
08.2021 - 03.2022
College Diploma - Community & Justice Services
Sheridan College
09.2018 - 05.2020
Associate of Arts - English Literature
Rusea's Sixth Form Program
09.2014 - 05.2016