Summary
Overview
Work History
Education
Skills
Timeline
Generic

Devonne Johnson

Youth Support Worker
Waterloo,Ontario

Summary

Community & Justice Worker passionate about providing meaningful support and services to clients. Excellent communicator bringing comprehensive experience implementing core programs to meet needs for self-development, homelessness and drug and alcohol abuse.

Overview

1
1
year of professional experience
3
3
years of post-secondary education

Work History

Youth Support Worker

OneRoof Youth Services
Kitchener, Ontario
03.2022 - Current
  • Supervision of the clients residing in the PAR shelter
  • Maintain the health and safety of clients and staff
  • Maintain client files and folders
  • Participate in training and staff meetings as directed by management
  • Clean youth bed areas and common areas as required
  • Conduct intakes and discharges as needed
  • Provide a breakfast and bagged lunch for clients daily
  • Assess the needs of clients and offer assistance and/or community referrals
  • Make referrals to various community resources when appropriate
  • Educate clients about community supports available
  • Supportive listening and assist youth with problem-solving as requested
  • On-going support for clients and their goals
  • Document pertinent information and enter data
  • Assist with program research and program maintenance
  • Complete the Shift Responsibility Checklist on a daily basis
  • Collaboration – establish collaborative relationships with clients, working to increase their strengths
  • Safely resolve crisis situations and respond nonjudgmentally to problematic behaviour
  • Demonstrate understanding of oppression and marginalization
  • Make positive contributions to the team, support and back up your co-workers at all times
  • Knowledge of concurrent / co-occurring disorders including: mental health
  • diagnosis, treatment and resources; and addictions resources, stages of change
  • Support community integration and self-efficacy of clients
  • Ability to work independently and as part of a team essential

Sexual Misconduct Class Actions Claims Analyst

Epiq Canada
Waterloo, Ontario
08.2021 - 03.2022
  • Scour claims database for duplicate claim submissions, evaluate and reject duplicates on behalf of rejection committee
  • Assess claims during initial verification stage to ensure completeness and accuracy
  • Conduct claimant correspondence via email, mail and telephone to cure claim deficiencies
  • Manage weekly distribution of up to 50 completed claim forms to claimants upon their request
  • Handle generation and distribution of decision letters via email and mail
  • Update claim files accurately with any incoming information from claimants
  • Prepare variety of written communications, reports and documents to ensure smooth operations
  • Handled over 50 emails per week to address claimant inquiries and concerns

Education

College Diploma - Community & Justice Services

Sheridan College
Brampton, ON
09.2018 - 05.2020

Associate of Arts - English Literature

Rusea's Sixth Form Program
Hanover, JA
09.2014 - 05.2016

Skills

Non-violent crisis prevention training

undefined

Timeline

Youth Support Worker

OneRoof Youth Services
03.2022 - Current

Sexual Misconduct Class Actions Claims Analyst

Epiq Canada
08.2021 - 03.2022

College Diploma - Community & Justice Services

Sheridan College
09.2018 - 05.2020

Associate of Arts - English Literature

Rusea's Sixth Form Program
09.2014 - 05.2016

Similar Profiles

CREATE PROFILE
Devonne JohnsonYouth Support Worker