Nicole Duguay
Ottawa,Ontario
Summary
Strong leader and problem-solver with extensive customer service and sales experience. Extensive track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Sales Associate
Astro Design Centre
05.2023 - Current
- Solved customer challenges by offering relevant products and services within design and budget constraints
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings
- Participated in team meetings and training sessions regularly for continuous professional development within the design industry
Purchaser
Astro Design Centre
04.2019 - 05.2023
- Reviewed sales orders to confirm the suitability and quantity of products being ordered
- Prepared purchase orders using ERP systems, ensuring accurate data entry and timely communication with suppliers
- Devised and implemented policies and procedures for purchasing and inventory control
Certified Interior Decorator-Sole Proprietor
Solace Interiors
02.2007 - 12.2020
- As a subcontractor for Custom Decorators Inc., supported six major retailers in the Ottawa-Gatineau area, by providing in-home specification and sales of Hunter Douglas products
- Completed residential décor consultations recommending appropriate products to function with the client's décor and budget
Part-Time Professor, Residential Decor
Algonquin College
01.2010 - 04.2014
- Developed Interior Finishes college course from the syllabus, taught the material, and coordinated in class product specialists and field trips to complement the in-class materials
Design Consultant
La-Z-Boy Furniture Galleries
02.2003 - 10.2005
- Advised clients with upholstered furniture, case goods, area rugs, lighting and accessories selection to best meet décor, room layout, comfort and budget
- Achieved high sales recognition in furniture sales
Operations Manager & Process Engineer
Optovation Corporation
02.2001 - 11.2002
- Performed management duties including employee hiring, employee evaluations, facilitated weekly production meetings and reported progress or issues to upper management
- Aided in the setup of the production facility through the selection and purchase of equipment
- Developed documentation to support training of staff in the manufacturing process
Project Coordinator/Process Engineer
Nortel Networks
03.1999 - 02.2001
- Worked in challenging, fast-paced manufacturing environment requiring multi-tasking and priority management
- Managed a production line and staff in order to meet priorities and deadlines
- Trained and certified staff on equipment and product lines
Education
Residential Decor Certification -
Algonquin College
Ottawa, ON04.2008
Bachelor of Applied Science - Chemical Engineering
University of Ottawa
Ottawa, ON12.1998
Skills
- Proven sales expertise
- Project administration, coordination and documentation control
- Managing contractors and trades
- Problem-solving
- Proficiency in MS Office suite
Certification
- Decorative Plumbing & Hardware Association Certification, 2023
- Hunter Douglas Certified Professional Dealer, 2013-2019
- La-Z-Boy Furniture Galleries Design Institute Certification, Levels 1-3, 2002-2005
Languages
English
Native or Bilingual
French
Professional Working
Personal Interests
- 1st degree black belt, Douvris Karate, 2020 to present
- Long distance runner including over 20 half marathons and 4 full marathons, 2009 to present
Timeline
Sales Associate
Astro Design Centre
05.2023 - Current
Purchaser
Astro Design Centre
04.2019 - 05.2023
Part-Time Professor, Residential Decor
Algonquin College
01.2010 - 04.2014
Certified Interior Decorator-Sole Proprietor
Solace Interiors
02.2007 - 12.2020
Design Consultant
La-Z-Boy Furniture Galleries
02.2003 - 10.2005
Operations Manager & Process Engineer
Optovation Corporation
02.2001 - 11.2002
Project Coordinator/Process Engineer
Nortel Networks
03.1999 - 02.2001
Residential Decor Certification -
Algonquin College
Bachelor of Applied Science - Chemical Engineering
University of Ottawa
- Decorative Plumbing & Hardware Association Certification, 2023
- Hunter Douglas Certified Professional Dealer, 2013-2019
- La-Z-Boy Furniture Galleries Design Institute Certification, Levels 1-3, 2002-2005
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