Nicole Davis
Newmarket,ON
Summary
Developed skills in customer service and sales in fast-paced retail environment, looking to transition into new field. Demonstrated ability to engage with customers and handle transactions efficiently. Excited to bring transferable skills in communication and problem-solving to new opportunity.
Overview
6
6
years of professional experience
Work History
Retail Associate
Tilemaster
08.2024 - Current
- Maintain contact as a liaison between third party companies and clientele
- Consistently update and improve product knowledge and store policies
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Provide excellent customer service, addressing inquiries and resolving issues swiftly
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes
Tutor
Lantern Learning House
01.2024 - Current
- Math, French and English tutor
- English as Second Language (ESL) tutor
- Assign and correct student homework
- Introduce and review concepts with students
- Instructed grades 3 – 8 students
Education Coordinator
Oxford Learning
09.2023 - 11.2023
- Acted as liaison between parents and teachers
- Organized schedules for teachers and students
- Communicated performance review updates on French Studies to parents regarding their child
- Provided assistance and supervision to daycare facility when needed
Customer Service Representative (Summer Student)
HSB Canada, a Munich Re Company
06.2022 - 08.2023
- Worked in the Underwriting Department, Toronto Branch
- Processed policies using Microsoft Excel
- Provided data entry, updated changes on insurance policies
- Acted as liaison between underwriters and third-party companies
- Reviewed and sent documents as requested by third-party companies
- Provided administrative assistance to underwriters
Retail Sales Specialist
PC Financial
11.2018 - 04.2019
- Provided customer service, answered inquiries, educated customers regarding products offered
- Assisted customers with credit card applications
- Dealt with customer issues and complaints
- Actively greeted / approached and offered products to potential customers
Education
Bachelor of Arts - Honours, Political Science, Minor Hispanic Studies
Glendon Campus, York University
Toronto, ON08-2023
Skills
- Communication
- Customer Service
- Problem Solving
- Leadership
- Analytical
- Research
- Team Oriented
- Time Management
- Reliability
- Positive and engaging demeanor
- Customer engagement
- Cash handling accuracy
Awards And Volunteer Experience
- Glendon College French Award, Tour Guide and Mentor, Glendon Campus
- Participant, International Relations Students’ Association at York (IRSAY)
- Participant, Model United Nations Student Non-profit Organization
- Debate participant
- Foreign Language Coordinator, Spanish and French Instructor, beginner Spanish and French
- Electoral Campaign Volunteer, Liberal Party, 08/01/21
Languages
French
Professional Working
Spanish
Full Professional
Japanese
Limited Working
Timeline
Retail Associate
Tilemaster
08.2024 - Current
Tutor
Lantern Learning House
01.2024 - Current
Education Coordinator
Oxford Learning
09.2023 - 11.2023
Customer Service Representative (Summer Student)
HSB Canada, a Munich Re Company
06.2022 - 08.2023
Retail Sales Specialist
PC Financial
11.2018 - 04.2019
Bachelor of Arts - Honours, Political Science, Minor Hispanic Studies
Glendon Campus, York University
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