Nicole Cole

Case Management Social Worker

City Of Ottawa

11.2000 - Current

Evaluated the efficacy of treatment plans through regular monitoring and assessment, adjusting interventions as needed to optimize results.
Provided and documented patient's ongoing care in accordance with policies and board of social work standards.
Delivered quality case management services within a high-stress environment, consistently meeting deadlines and maintaining professionalism under pressure.
Contributed to program improvement initiatives by providing regular feedback on the effectiveness of case management services.
Developed strong working relationships with multidisciplinary team members, resulting in improved collaboration and client care.
Interpreted and explained treatment and benefit programs to clients.
Supported clients in navigating complex social systems, assisting them in accessing appropriate resources such as housing, employment, and healthcare services.
Streamlined documentation processes for efficient record-keeping and compliance with agency requirements.
Provided crisis intervention services when required, deescalating situations and connecting clients with appropriate supports to ensure their safety.
Trained new staff members on case management best practices, contributing to an improvement in overall team performance.
Managed a diverse caseload effectively by prioritizing tasks based on urgency while maintaining attention to detail and accuracy in documentation.
Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.