Nicole Cole
Clarence-Rockland,ON
Summary
Friendly and dependable professional seeking part-time cashier position. Bringing strong customer service experience, attention to detail, and a positive, team-oriented attitude developed through years of work in social services.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Case Management Social Worker
City Of Ottawa
11.2000 - Current
- Evaluated the efficacy of treatment plans through regular monitoring and assessment, adjusting interventions as needed to optimize results.
- Provided and documented patient's ongoing care in accordance with policies and board of social work standards.
- Delivered quality case management services within a high-stress environment, consistently meeting deadlines and maintaining professionalism under pressure.
- Contributed to program improvement initiatives by providing regular feedback on the effectiveness of case management services.
- Developed strong working relationships with multidisciplinary team members, resulting in improved collaboration and client care.
- Interpreted and explained treatment and benefit programs to clients.
- Supported clients in navigating complex social systems, assisting them in accessing appropriate resources such as housing, employment, and healthcare services.
- Streamlined documentation processes for efficient record-keeping and compliance with agency requirements.
- Provided crisis intervention services when required, deescalating situations and connecting clients with appropriate supports to ensure their safety.
- Trained new staff members on case management best practices, contributing to an improvement in overall team performance.
- Managed a diverse caseload effectively by prioritizing tasks based on urgency while maintaining attention to detail and accuracy in documentation.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Education
Diploma - Social Sciences Education
La Cite Collegiale
Ottawa, ONSkills
Customer Service & Communication
Fast Learner & Adaptable
Detail-oriented & Accurate
Conflict Resolution
Dependable and Punctual
Team Collaboration
Languages
French
Native or Bilingual
Certification
- Client centric Training
- Conflict resolution management
Timeline
Case Management Social Worker
City Of Ottawa
11.2000 - Current
Diploma - Social Sciences Education
La Cite Collegiale