Overview
Work History
Education
Skills
Timeline
Generic

Nicole Chilcott

Eden,Canada

Overview

3
3
years of professional experience

Work History

Housekeeping Supervisor

Castle Mountain Chalets
12.2024 - Current
  • Supervised day-to-day housekeeping operations, conducted interviews, and trained staff to uphold high cleanliness and service standards.
  • Created cleaning checklists, damage pricing guidelines, and Excel-based tracking systems to improve consistency, accountability, and efficiency.
  • Performed regular housekeeping duties alongside the team, ensuring rooms met quality expectations and guest satisfaction remained high.

Lead Housekeeper/Server/Kitchen Helper

South Shore Lodge
05.2024 - 09.2024
  • Led the development and implementation of housekeeping procedures, aligning with industry best practices to ensure consistently high service delivery standards.
  • Improved guest experience by upholding hygiene standards and enhancing room presentation.
  • Created and applied standardized checklists for inspections, ensuring quality control across guest accommodations.
  • Facilitated daily communication with the team, ensuring tasks were completed efficiently and to a high standard.

Housekeeper

The Westin Resort & Spa
12.2023 - 05.2024
  • Contributed to maintaining the hotel's reputation for cleanliness and guest comfort by delivering high-quality service.
  • Efficiently completed daily cleaning schedules, ensuring guest rooms were prepared for arrival and meeting deadlines.
  • Improved guest satisfaction by streamlining room cleaning processes, reducing turnover times.
  • Replenished toiletries and supplies in all guest rooms, ensuring that all needs were met.

Housekeeper/Server/Kitchen Helper

South Shore Lodge
05.2023 - 09.2023
  • Enhanced cleanliness and organization by replacing linens, vacuuming, making beds, and restocking amenities.
  • Provided food and beverage service with attention to guest needs, ensuring timely and focused service.
  • Performed kitchen duties with an emphasis on food safety and efficient preparation processes.
  • Developed strong relationships with guests, contributing to a positive and welcoming environment.

Production Associate

Marwood
09.2022 - 05.2023
  • Sorted and prepared products for processing and shipment, ensuring quality control and meeting product specifications.
  • Assessed materials for compliance with quality standards, contributing to product consistency and reliability.
  • Coordinated tasks with team members to optimize workflow and improve group productivity.

Education

Bachelor's - Business Administration

Wilfrid Laurier University
Waterloo, ON

OSSD -

East Elgin Secondary School
Aylmer, ON
06.2021

Skills

  • Attention to detail
  • Time management
  • Customer service excellence
  • Team leadership
  • Inventory management
  • Exceptional communication

Timeline

Housekeeping Supervisor

Castle Mountain Chalets
12.2024 - Current

Lead Housekeeper/Server/Kitchen Helper

South Shore Lodge
05.2024 - 09.2024

Housekeeper

The Westin Resort & Spa
12.2023 - 05.2024

Housekeeper/Server/Kitchen Helper

South Shore Lodge
05.2023 - 09.2023

Production Associate

Marwood
09.2022 - 05.2023

Bachelor's - Business Administration

Wilfrid Laurier University

OSSD -

East Elgin Secondary School

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Nicole Chilcott