Nicole Cafe-La Barge
Human Resources
Toronto,Canada
Summary
Dynamic human resources professional focused on driving organizational success through strategic people management and innovative planning. Expertise in employee relations, talent acquisition, and compliance, with a strong emphasis on fostering team collaboration and delivering measurable results. Highly adaptable and dependable, skilled at navigating fast-paced environments while aligning HR initiatives with business objectives. Dedicated to cultivating a positive workplace culture that enhances employee engagement and productivity.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Family Caregiver
Sabbatical Year
Old Toronto, ON
07.2025 - 02.2026
Director, Human Resources
MARRIOTT INTERNATIONAL
Toronto, ON, Canada
11.2023 - 07.2025
- Led discussions to establish a four-year collective bargaining agreement with Unifor Local 112, ensuring alignment with organizational goals.
- Secured a $66,000 rebate from WSIB through diligent claims management.
- Executed quarterly employee satisfaction surveys to gather feedback and enhance organizational culture.
- Implemented brand standard evaluations to maintain compliance and uphold quality assurance.
- Managed comprehensive property-level migration to Atlas Enhanced, facilitating improved functionality and user experience.
- Directed talent acquisition strategies to enhance workforce quality and align with organizational goals.
- Implemented performance management systems to drive employee engagement and development initiatives.
- Led diversity and inclusion programs to foster a supportive workplace culture across all levels.
- Analyzed HR metrics to identify trends, inform strategic decision-making, and improve retention rates.
- Mentored HR team members, promoting professional growth and enhancing team effectiveness in service delivery.
- Oversaw employee relations efforts, resolving conflicts while maintaining positive workplace dynamics.
- Managed the onboarding process, providing new hires with necessary tools for success from day one.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.
- Created succession planning strategies to ensure leadership continuity and long-term success.
- Mitigated risk exposure through diligent workplace safety practices and proactive policy enforcement.
- Conducted thorough job analyses to develop accurate position descriptions and salary structures.
- Coordinated professional development programs that resulted in enhanced employee skills, boosting internal promotions.
- Negotiated favorable contracts with vendors, maximizing the value of HR services received while minimizing costs.
- Oversaw benefits administration, ensuring compliance and cost-effectiveness of offerings.
- Fostered strong relationships between human resources staff members, encouraging collaboration on projects.
- Enhanced company culture by promoting diversity and inclusion initiatives.
- Processed employee claims involving performance issues and harassment.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
Human Resources Manager
EASTON’S GROUP OF HOTELS
Etobicoke, ON, Canada
11.2022 - 09.2023
- Processed bi-weekly payroll and managed HRIS via ADP Workforce Now and administered employee group benefits and RRSP’s
- Manage HR annual budget with a surplus of 20%
- Supported training and development by creating cross-training initiatives, and delivering monthly leadership team training sessions
- Advise and coach managers with matter pertaining to the CBA, ESA, WSIB, OHS legislation best practices. Most recently trained the leadership team on How to Manager in a Unionized Environment
- Created the corporate quarterly newsletter, internal employee communications and policies and procedures
- Streamlined onboarding processes, enhancing new hire integration and engagement.
Virtual Team Lead – Contact Tracer COVID -19
ONTARIO MINISTRY OF HEALTH
Remote Toronto, ON, Canada
11.2020 - 10.2022
- Received high praise from the Ministry of Health and Public Health Units for the teams’ excellent quality of work, sensitivity to the communities and health professionals
- Creatively led and motivated a team of 10 passionate and talented individuals who support the Region of Waterloo Public Health Unit with the COVID-19 contact tracing and surveillance monitoring isolation process
- Retained 100% of the team throughout the term
- Led cross-functional teams to enhance operational efficiency within health service delivery.
- Developed and implemented strategic plans to improve patient care outcomes across multiple programs.
- Mentored junior staff, fostering professional growth and knowledge sharing within the team.
- Streamlined workflows, reducing redundancies and improving overall service delivery timelines.
- Analyzed performance metrics to identify areas for improvement and drive data-informed decisions.
- Facilitated training sessions, enhancing team capabilities in health program management and compliance standards.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams to implement health initiatives improving community wellness.
Human Resources Director
CAMBRIDGE SUITES TORONTO HOTEL
Toronto, ON, Canada
07.2019 - 10.2022
- Facilitated human resources management and leadership initiatives to enhance workforce engagement among 120 UFCW Local 333 unionized employees.
- Resolved potential grievances, significantly decreasing annual complaints from 15 to 4.
- Designed a detailed recovery guide addressing COVID-19 protocols, safeguarding onsite employees and maintaining a zero-infection record.
- Led negotiations with union representatives to finalize the closure of food and beverage operations, managing the severance process for 35 union employees.
- Led recruitment strategies to attract top talent for various hotel departments.
- Developed and implemented HR policies to align with organizational goals.
- Discovered and resolved complex employee issues that affected management and business decisions.
Employee Experience Manager
AAA CANADA INC.
Mississauga & Downsview, ON, Canada
08.2017 - 08.2018
- Managed recruitment and human resources functions with a team of 3 onsite associates and 5 dedicated recruiters, facilitating seamless operations for 1000 onsite employees and contractors at Bombardier Aerospace.
- Evaluated service agreement discrepancies and implemented corrective measures to guarantee complete compliance.
- Organized and conducted comprehensive leadership retreats and training sessions to enhance management skills.
- Executed customer service and delivery strategies to align with customer requirements and company policies.
- Oversaw cross-functional initiatives aimed at enhancing customer interactions and elevating service quality.
- Designed and executed comprehensive training programs to enhance staff performance and engagement.
- Led cross-functional teams to enhance customer experience and service delivery.
- Developed and implemented training programs to improve staff performance and engagement.
- Streamlined operational processes, reducing response times and increasing efficiency across departments.
- Analyzed customer feedback to identify trends, driving targeted improvements in service offerings.
Area Director, Human Resources
ROYAL EQUATOR INC.
Etobicoke, ON, Canada
06.2015 - 04.2016
- Awarded a rebate of $3000 for completion of the WSIB Excellence Program
- Reduced number of grievances received by 60%
- Managed and delivered all human resources generalist functions for three brand franchised hotels
- Developed strong partnerships with bargaining units International Association of Machinists & Aerospace Workers – District 78 & Unite Here Local 75 to ensure trust and foster a working relationship
- Created quarterly newsletters, communications, SOP’s, employee engagement surveys, employee handbook
- Onboarded new hires and conducted performance appraisals; rewards and recognitions
- Conducted thorough investigations in to any complaints and allegations received
- Handled all disciplinary actions, up to and including dismissal
Director of Human Resources
INTERNATIONAL PLAZA HOTEL TORONTO AIRPORT
Etobicoke, ON, Canada
07.2012 - 06.2015
- Managed strategic rebranding project aimed at elevating brand identity and improving market positioning.
- Spearheaded procurement and management of transition to a fully optimized payroll system utilizing ADP Workforce Now, replacing Ceridian Latitude.
- Managed comprehensive labor relations strategies, addressing grievances, leading arbitration sessions, and negotiating collective agreements with UNITE HERE! Local 75 Hospitality Union.
- Achieved enhanced employee engagement through the development of skill development and mentorship programs. Drove successful execution of health and safety wellness initiatives and employee relations events, resulting in improved recognition and reward systems.
- Oversaw legal compliance of HR practices, ensuring adherence to federal, provincial, and local regulations.
- Oversaw legal compliance of HR practices, ensuring adherence to federal, provincial, and local regulations.
- Championed health and safety measures throughout the organization by promoting wellness initiatives and improving workplace safety protocols.
- Implemented safety initiatives that significantly decreased work-related injuries, fostering a safer workplace environment and improving employee reintegration.
- Negotiated comprehensive benefits packages to provide employees and management with adaptable policy options while maintaining cost-effectiveness.
- Led strategic workforce planning to align talent acquisition with organizational goals.
- Developed and implemented employee engagement initiatives to enhance workplace culture.
- Managed employee relations efforts, resolving conflicts and fostering a positive workplace culture.
National Human Resources Program Manager – Work Nexus (XEROX)
SUPERIOR STAFF RESOURCES
Mississauga, ON, Canada
10.2009 - 07.2012
- Collaborated with 18 national and local recruitment agencies to optimize performance and exceed client satisfaction benchmarks.
- Evaluated and ensured adherence to service level agreements by staffing agencies participating in the Work Nexus Program for the Xerox Master Services Program.
- Developed and implemented customer service and delivery plans to ensure compliance with customer needs and organizational standards.
- Analyzed and reported on key metrics in monthly client reports to inform strategic decision-making.
- Developed and implemented HR programs aligned with organizational goals.
- Led talent acquisition strategies to enhance workforce diversity and engagement.
- Streamlined onboarding processes, improving new hire integration and retention rates.
- Served as a trusted advisor to senior management on matters related to talent management, succession planning, organizational design, and employee relations.
- Partnered with senior leadership to develop strategic HR initiatives in line with the company''s mission and vision.
- Increased employee retention rates through the development of competitive compensation packages and benefits programs.
- Established metrics-driven approach towards evaluating the effectiveness of HR programs, enabling data-driven decision making within the department.
- Promoted open communication channels within teams, encouraging collaboration and information sharing among employees.
- Spearheaded change management efforts during periods of organizational restructuring or mergers, minimizing disruption to daily operations while maintaining employee morale.
- Drove continuous improvement within the HR function by staying abreast of industry trends, best practices, and emerging technologies relevant to human resources management activities.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Instructed senior leaders on appropriate employee corrective steps.
Human Resources Manager (7-Month Deployment Contract)
SNC LAVALIN PAE INC.
Kandahar Airfield, Afghanistan
05.2008 - 12.2008
- Managed HR processes, including recruitment, onboarding, and employee relations, for 270 Canadian contracted civilians serving the Canadian military.
- Created a comprehensive digital platform for organizing and maintaining employee records.
- Implemented and promoted health and safety standards to ensure compliance for Canadian civilians on base.
- Executed comprehensive new hire orientation and coordinated exit procedures to ensure smooth transitions for employees at the end of 7-month deployments.
- Analyzed organizational needs and established HR policies to boost employee engagement while adhering to compliance standards.
- Spearheaded talent acquisition initiatives, enhancing recruitment strategies and candidate experience.
- Developed and implemented HR policies to enhance employee engagement and compliance.
HR Program Associate (8-Month Contract)
ONTARIO SERVICE SAFETY ALLIANCE(O.S.S.A.)
Mississauga, Ontario, Canada
03.2007 - 11.2007
- Created user-friendly SharePoint portal for HR department, facilitating efficient document sharing and collaboration.
- Addressed and resolved MOL work well audit orders to ensure compliance and operational efficiency.
- Evaluated, developed, and improved internal health and safety programs for designated safe workplace association within Ontario public sector.
- Optimized program documentation processes to enhance accuracy and accessibility.
- Crafted comprehensive communication strategies to effectively advocate for safety initiatives in diverse departmental settings.
- Evaluated program effectiveness through data analysis and stakeholder feedback.
Senior Recruitment Specialist
ADECCO EMPLOYMENT SERVICES
Toronto, Ontario, Canada
08.2005 - 11.2007
- Managed end-to-end recruitment for a wide range of positions, ensuring alignment with client specifications and industry standards.
- Assisted in organizing job fairs and supported career coaching programs. Contributed to the setup and execution of career development events. Aided in facilitating career guidance sessions for participants.
- Investigated salary data to assess market trends, ensuring alignment with equitable compensation practices.
- Managed ongoing updates and troubleshooting efforts for CRM tool, enhancing functionality and user satisfaction.
- Directed comprehensive recruitment processes for diverse roles, optimizing talent acquisition strategies.
- Collaborated with hiring managers to define job requirements and create targeted recruitment marketing campaigns.
- Developed and implemented strategic sourcing strategies to attract top candidates across multiple sectors.
- Mentored junior recruitment staff, fostering skill development and enhancing team performance in candidate evaluation.
- Maintained up-to-date knowledge of employment laws and regulations, ensuring compliance throughout the recruitment process.
- Identified skill gaps within existing workforce through regular reviews, recommending targeted training programs that improved employee capabilities and productivity.
- Streamlined the hiring process for increased efficiency, utilizing applicant tracking systems and data-driven decisionmaking.
- Built strong relationships with hiring managers to better understand their needs and ensure placement of top talent.
- Conducted regular follow-ups with placed candidates, ensuring satisfaction and addressing any concerns or issues proactively.
National Account Strategic Partnership Manager, Procter and Gamble (Onsite)
ADECCO EMPLOYMENT SERVICES
Belleville, Ontario, Canada
04.2003 - 08.2005
- Addressed 60% failed vendor rating from P&G by executing client’s 13-page action plan ahead of deadline.
- Led restructuring efforts for a team of four supervisors and one hundred on-site temporary employees, ensuring seamless operations around the clock.
- Executed client negotiations to enhance contingent workforce compensation, ensuring competitive pay for skilled production operator roles.
- Facilitated improved workplace environment for temporary workers through strategic persuasion of client to allocate resources for lunch area and supervisor offices.
- Designed and implemented a color-coded badge system to enhance awareness of temporary workers' skill levels and certifications among P&G production operators and engineers.
- Forged alliances with key stakeholders to enhance service delivery and improve client satisfaction.
- Analyzed market trends and established partnership strategies to support overarching organizational goals.
- Engaged with cross-functional teams to drive project outcomes and foster strong stakeholder relationships.
Human Resources Manager, Health & Safety Officer, Assistant to President
Rexcan Circuits Inc.
Belleville, ON, Canada
01.2001 - 02.2003
- Collaborated with Canadian Autoworkers Union (CAW) to address grievances and conduct arbitration, ensuring fair labor practices.
- Coordinated mediation efforts and alternative dispute resolutions to effectively prevent potential strike action.
- Conducted training sessions on occupational safety protocols for both union and non-union personnel.
- Analyzed salary data and developed market-based recommendations to enhance employee retention and satisfaction.
- Conducted thorough analysis and established HR strategies to ensure alignment with key organizational priorities.
- Spearheaded employee engagement initiatives to cultivate a positive workplace culture.
- Oversaw performance management processes, fostering employee growth while ensuring alignment with strategic business objectives.
Education
Organizational Behaviour & Change Management -
HRPAO
01.2009
Introduction to Labour Relations - undefined
Loyalist College
01.2002
Hospitality and Tourism Management - 3-year Diploma
Centennial College
01.1999
Skills
- HR analytics & Records management
- Talent acquisition, Compensation Structuring & Retention Strategies
- Performance evaluation
- Employee & Labour Relations
- Organizational development, Strategy Development & Internal Communications
- Payroll & Benefits management
- Diversity, Equity and Inclusion
- Training & Professional Development programs
- Budget forecasting
- HR analytics, Compliance & Policy Development
- HR software proficiency & Risk Management
Languages
English
Native or Bilingual
French
Limited Working
Portuguese
Limited Working
Certification
First Aid Certified
Timeline
Family Caregiver
Sabbatical Year
07.2025 - 02.2026
Director, Human Resources
MARRIOTT INTERNATIONAL
11.2023 - 07.2025
Human Resources Manager
EASTON’S GROUP OF HOTELS
11.2022 - 09.2023
Virtual Team Lead – Contact Tracer COVID -19
ONTARIO MINISTRY OF HEALTH
11.2020 - 10.2022
Human Resources Director
CAMBRIDGE SUITES TORONTO HOTEL
07.2019 - 10.2022
Employee Experience Manager
AAA CANADA INC.
08.2017 - 08.2018
Area Director, Human Resources
ROYAL EQUATOR INC.
06.2015 - 04.2016
Director of Human Resources
INTERNATIONAL PLAZA HOTEL TORONTO AIRPORT
07.2012 - 06.2015
National Human Resources Program Manager – Work Nexus (XEROX)
SUPERIOR STAFF RESOURCES
10.2009 - 07.2012
Human Resources Manager (7-Month Deployment Contract)
SNC LAVALIN PAE INC.
05.2008 - 12.2008
HR Program Associate (8-Month Contract)
ONTARIO SERVICE SAFETY ALLIANCE(O.S.S.A.)
03.2007 - 11.2007
Senior Recruitment Specialist
ADECCO EMPLOYMENT SERVICES
08.2005 - 11.2007
National Account Strategic Partnership Manager, Procter and Gamble (Onsite)
ADECCO EMPLOYMENT SERVICES
04.2003 - 08.2005
Human Resources Manager, Health & Safety Officer, Assistant to President
Rexcan Circuits Inc.
01.2001 - 02.2003
Introduction to Labour Relations - undefined
Loyalist College
Organizational Behaviour & Change Management -
HRPAO
Hospitality and Tourism Management - 3-year Diploma
Centennial College