Nicole Burke
Placerville
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Phlebotomist/Customer Service Representative
LabCorp
Folsom
12.2021 - Current
- Maintained a clean, safe, and organized work environment.
- Provided excellent customer service while interacting with patients.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Adhered to HIPAA guidelines regarding patient privacy.
- Maintained accurate records of collected specimens and test results.
- Documented patient information into electronic medical records system.
- Assisted in the training of new phlebotomists.
Phlebotomist
Sutter Memorial Hospital
Sacramento
06.2018 - 04.2019
- Ensured compliance with federal regulations governing laboratory procedures.
- Responded quickly and effectively to emergency situations.
- Provided excellent customer service while interacting with patients.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Provided assistance to clinical staff during patient visits.
- Followed all safety protocols when handling hazardous materials.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Performed venipuncture and other blood collection procedures according to established standards.
Phlebotomist
Sutter Delta Medical Center
Antioch
05.2015 - 07.2018
- Assisted in the training of new phlebotomists.
- Ensured compliance with federal regulations governing laboratory procedures.
- Performed venipuncture and other blood collection procedures according to established standards.
- Responded quickly and effectively to emergency situations.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Provided assistance to clinical staff during patient visits.
- Maintained accurate records of collected specimens and test results.
- Processed samples accurately and efficiently.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Input medical and insurance information into database for inclusion in patient records.
- Labeled blood vials with critical information like time of collection, date and patient name.
Lab Assistant
Sutter East Bay Medical
Orinda
02.2010 - 05.2015
- Troubleshot technical issues related to laboratory equipment or processes.
- Assisted with training new staff members on proper procedures related to registering patients.
- Ensured appropriate payment was received by verifying accuracy of submitted paperwork prior to processing claims.
- Answered incoming calls in regards to patient accounts, billing, coding or other inquiries.
- Performed data entry into computer systems for new patients or changes in existing patient information such as address changes or updating demographic information.
- Coordinated with members from different departments and teams in order to resolve conflicts or disputes that may arise during development stage.
- Assisted in the training of new phlebotomists.
- Ensured compliance with federal regulations governing laboratory procedures.
- Performed venipuncture and other blood collection procedures according to established standards.
- Documented patient information into electronic medical records system.
Education
Certified Phlebotomist - Phlebotomy
Gurnick Academy of Medical Arts
Concord, CA10-2009
Skills
- Specimen processing
- Electronic medical records
- Regulatory compliance
- Venipuncture techniques
- Data entry accuracy
- Training and mentoring
- Customer service
- Time management
- Team collaboration
- Problem solving
- Order of draw
- Venipuncture
- Patient care
- Donor screening
- HIPAA
- Medical office administration
Timeline
Phlebotomist/Customer Service Representative
LabCorp
12.2021 - Current
Phlebotomist
Sutter Memorial Hospital
06.2018 - 04.2019
Phlebotomist
Sutter Delta Medical Center
05.2015 - 07.2018
Lab Assistant
Sutter East Bay Medical
02.2010 - 05.2015
Certified Phlebotomist - Phlebotomy
Gurnick Academy of Medical Arts