ANJANA DEVI
Brampton,ON
Summary
Committed and eager individual with expertise and knowledge in a laboratory setting. Talented at accurate data collection, sample preparation and analysis, and laboratory maintenance. Possesses strong understanding of laboratory safety protocols and instrument operation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Gap Outlet
02.2024 - 06.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
Laboratory Technician
Aashirwad Hospital
02.2019 - 09.2022
- Performed routine laboratory tests and analyses in support of research objectives, ensuring accuracy and precision of results
- Maintained accurate records of data collected from experiments
- Generated reports to document results
- Ordered chemicals and reagents required for testing purposes as needed
- Followed safety protocols and procedures to maintain safe working environment
- Kept laboratory space and equipment in clean and safe condition.
Laboratory Technician
Bolina Clinical Laboratory
01.2016 - 01.2017
- Compiled laboratory test data to perform appropriate analyses
- Used data entry, database and word processing programs to track day-to-day activities
- Isolated, identified, and prepared specimens for examination
- Utilized laboratory software to track and process data
- Prepared reagents and solutions according to established protocols
- Conducted quality control checks on all lab instruments and supplies
- Maintained accurate records of data collected from experiments.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
Education
Post Graduate Diploma - Healthcare Administration
St. Lawrence Alpha College
Scarborough, Ontario04.2025
Bachelor of Science (B.S.) in Medical Lab Science -
St.Soldier Management And Technical Institute
Jalandhar, Punjab04.2019
Diploma in Medical Lab Science -
Ct Polytechnic College
Jalandhar, Punjab05.2016
Skills
- Medical Laboratory Procedures
- Specimen Processing
- Specimen Preparation
- Laboratory Safety
- Infection Control
- Safety Protocols
- Positive Attitude
- File and Record Keeping
- Disease Diagnosis
- Phlebotomy
- Hematology
- Diagnostic Tests
- Report Preparation
- Customer Service
- Active Listening
- Customer Relations
Languages
English
Hindi
Punjabi
Personal Information
Title: LABORATORY TECHNICIAN
Certification
Standard First Aid & CPR/AED
Expiry Date 23 April 2027
License
Security Guard
Timeline
Customer Service Representative
Gap Outlet
02.2024 - 06.2024
Laboratory Technician
Aashirwad Hospital
02.2019 - 09.2022
Laboratory Technician
Bolina Clinical Laboratory
01.2016 - 01.2017
Post Graduate Diploma - Healthcare Administration
St. Lawrence Alpha College
Bachelor of Science (B.S.) in Medical Lab Science -
St.Soldier Management And Technical Institute
Diploma in Medical Lab Science -
Ct Polytechnic College
Standard First Aid & CPR/AED
Expiry Date 23 April 2027
Similar Profiles
Nolan FrankNolan Frank
Retail Associate at Gap OutletRetail Associate at Gap Outlet
Aaliyah NavarroAaliyah Navarro
Brand Associate at Gap OutletBrand Associate at Gap Outlet
InderpreetKaur DhillonInderpreetKaur Dhillon
Front Sales Person at Gap OutletFront Sales Person at Gap Outlet