Nicole Burger
St. Catharines,ON
Summary
Experienced Digital Marketing Specialist/Customer Service Agent with over 7 years in customer service and marketing roles. Proven track record in building brand awareness, analyzing consumer data, and enhancing customer satisfaction. Recognized as a top collector and instrumental in achieving departmental goals through effective communication and relationship management. Excited to leverage strong interpersonal skills and background in customer engagement to create memorable experiences and drive organizational success.
Overview
12
12
years of professional experience
Work History
Marketing Expert
Accenture
12.2017 - Current
- Provided strategic guidance for optimizing advertiser performance on social media platforms.
- Facilitated weekly discussions with advertisers to review performance metrics and analytics.
- Contributed to enhancing workplace productivity through mentoring and creative input.
Customer Service [Tech Support]
Sitel
07.2016 - 12.2017
- Addressed technical concerns effectively to enhance customer experience.
- Resolved concerns and inquiries about additional products effectively.
- Facilitated reaching of monthly goals, sustaining high performance levels.
Debt Collections
CBE Companies
04.2013 - 05.2016
- Oversaw call handling processes in the areas of DirecTV and Student Loan collections.
- Secured mutually beneficial payment solutions through effective negotiations.
- Streamlined contact processes, aligning efforts with organizational goals.
- Achieved high performance recognition due to strong consumer relationships.
Education
Digital Marketing Specialist -
Trillium College
10.2025
GED Diploma - High School Equivalency
Hawkeye Community College
12.2004
Skills
- Customer service
- Strategy
- Problem-solving
- Communication
- Self-motivated
- Peer coaching
Languages
English
Full Professional
Timeline
Marketing Expert
Accenture
12.2017 - Current
Customer Service [Tech Support]
Sitel
07.2016 - 12.2017
Debt Collections
CBE Companies
04.2013 - 05.2016
Digital Marketing Specialist -
Trillium College
GED Diploma - High School Equivalency
Hawkeye Community College
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