Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Tami Berlinghoff-Chase

Welland,ON

Summary

Goal-oriented Sales Service Representative equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit. Specializes in sales.

Overview

18
18
years of professional experience

Work History

Marketing Expert

Accenture
01.2020 - Current
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Office Assistant

J Tustin Contracting
01.2007 - 01.2009
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining clean workspace.
  • Expedited document processing with accurate data entry and timely filing.
  • Streamlined communication between departments for better collaboration and increased productivity.

Customer Service Representative

Convergy's
01.2006 - 01.2009
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High School Diploma -

Notre Dame College School
Welland, ON
01.2001

Skills

  • Search Engine Optimization
  • Customer Segmentation
  • Web Analytics
  • Advertising Campaigns
  • Customer Retention

Additional Information

I have held a variety of positions relating to sales and customer service. Additionally, I have also worked in out bound sales, inbound customer service and technical support. I have the innate ability to resolve complex situations and put the customer at ease. I have previously won awards at my places of employment for top sales agent and best in customer service reviews. I really am a natural in this area and am a fast learner. I thrive in environments where I am working with customers. I have always enjoyed helping and arriving at solutions for customers that presented with problems/concerns. I take great pride in my work, am receptive to feedback and like to generate enthusiasm and have fun. I have successfully been able to maintain a work/life balance. I have found you can accomplish both achieving strong results and really enjoying what you do. It all begins with a great attitude. I would thoroughly enjoy being a part of your team and with such an established company in the industry.

Languages

English
Full Professional

Timeline

Marketing Expert

Accenture
01.2020 - Current

Office Assistant

J Tustin Contracting
01.2007 - 01.2009

Customer Service Representative

Convergy's
01.2006 - 01.2009

High School Diploma -

Notre Dame College School
Tami Berlinghoff-Chase