Nicole Brown
San Diego
Summary
Versatile and results-driven professional with extensive experience in transportation and healthcare sectors, notably with Student Transportation of America. Excelled in roles requiring meticulous attention to safety and regulatory compliance, alongside superior customer service and medical documentation skills. Demonstrated proficiency in Microsoft Office and EMR Systems, enhancing operational efficiency and client satisfaction.
Flexible hard worker ready to learn and contribute to team success.
Overview
11
11
years of professional experience
Work History
School Bus Driver
Student Transportation of America, STA
Escondido
10.2024 - Current
- Transported Special needs students to school in a timely manner while keeping assigned route schedule.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Cleaned and sanitized bus interiors to lessen germ spread.
- Reported accidents and completed required reports.
- Safely and patiently escorted small children across roads.
- Acquired and maintained certification in basic first aid and CPR.
North County Transit Driver
MV Transportation Services
Oceanside
06.2024 - 10.2024
- Adhered to safety protocols including speed limits, following traffic laws, using turn signals when appropriate.
- Communicated with dispatch on routes to avoid potential construction or traffic delays.
- Drove specified routes in Oceanside, Carlsbad, Vista, San Marcos, and Escondido in compliance with traffic regulations and time schedules.
Delivery driver
Rady Children’s Homecare- Temporary
San Diego
04.2023 - 01.2024
- Driving company-owned vehicle, to transport enterals feeding pumps, growth hormones, and med injections, and other supplies
- Using telephone etiquette to call patients MOC/FOC to prepare for deliveries and obtain signatures
- Conducting pre/post-trip vehicle inspections and maintain a clean, neat and orderly vehicle
- Demonstrating teamwork, cooperation and flexibility with supply chain, pharmacy, nurses, and BA’s
Lab Courier
Medspeed Lab Courier
San Diego
07.2022 - 08.2023
- Driving company-owned vehicle, safely transporting lab specimens, medical records, pharmaceuticals, x-rays, hospital supplies, interoffice mail and related materials
- Load and unload company vehicle with appropriate equipment
- Operating a hand-held scanning device to track items throughout the transportation cycle
- Conducting pre/post-trip vehicle inspections and maintain a clean, neat and orderly vehicle
- Demonstrating teamwork, cooperation and flexibility with teammates and clients
Device Delivery Driver
Asurion
San Diego
05.2021 - 04.2022
- I provide in-home device activation and setup on AT&T and Verizon customers’ smartphones and tech support for additional computers, tablets, and other consumer electronics
- Exceeded key performance indicator metrics for performance measurement and sales goals
- Assured Smartphones arrived at destination
Delivery Driver
Furaat Transportation
San Diego
10.2020 - 04.2021
Plan Administrator
Willis Towers Watson
02.2020 - 03.2020
- Provided high quality customer service on all inbound calls
- Delivered Pension benefit information to a diverse group of clients
- Demonstrated problem solving and critical thinking skills while utilizing cutting-edge technology
- Proactively followed-up with outbound calls as necessary to Participants
Delivery Driver
AMAZON
Carlsbad
10.2019 - 01.2020
- Seasonal delivery driver
- Worked a specific route and delivered up to 300 packages every shift
- Documented daily activities and events during the shift
Call Center Representative
CHARTER COMMUNICATIONS
03.2018 - 01.2019
- Provided exceptional customer service, charging and managing customer's accounts with multiple products and equipment
- Troubleshot internet, phone and cable TV repairs and scheduling technicians for service visits
- Answered general inquiries regarding billing and accounts
Clinical Resource Coordinator
SHARP COMMUNITY MEDICAL GROUP
09.2016 - 01.2017
- Assisted inpatient hospital Case Managers with coordinating a safe discharge for patients enrolled in the SCMG HMO
- Submitted proper documentation, generated referrals, and authorizations in IDX
- Utilized Allscripts/ECIN software program to communicate and arrange for pick up or delivery of DME with contracted vendors
- Verified insurance eligibility and obtained details of benefit coverage for DME, SNF's, and HomeHealth agencies
- Scheduled hospital follow-up appointments with patient's PCP
Patient Access Representative
Sharp Memorial Hospital
04.2014 - 09.2016
- Primary responsibility included checking in patients
- Utilized Centricity Framework program to register patients and update demographics and insurance information
- Authenticated and identified patient information and obtained signatures on hospital consent forms
- Collected copays, deductibles, and coinsurances
Education
Medical Billing and Coding -
GROSSMONT COMMUNITY COLLEGE
El Cajon, CAHIGH SCHOOL DIPLOMA -
Skills
- Medical Terminology
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- ICD-10
- CPT
- HCPC codes
- DRG reimbursement
- Centricity
- IDX
- Epic
- Medical Billing
- Medical Coding
- Insurance Verification
- Medical Records
- Hospital Experience
- Customer Service
- Quality assurance
- Data entry
- Physiology Knowledge
- EMR Systems
- Vehicle inspections
- Route coordination
- Passenger safety management
- Pre-trip inspections
- Activity logging
- License endorsements
- Air brake certification
- Post-trip inspections
- Defensive driving
- Traffic law compliance
- Wheelchair lift operation
- Child safety awareness
- Safe driving practices
- Safety equipment usage
- School district compliance
- Bus evacuation drills
- Special needs assistance
Timeline
School Bus Driver
Student Transportation of America, STA
10.2024 - Current
North County Transit Driver
MV Transportation Services
06.2024 - 10.2024
Delivery driver
Rady Children’s Homecare- Temporary
04.2023 - 01.2024
Lab Courier
Medspeed Lab Courier
07.2022 - 08.2023
Device Delivery Driver
Asurion
05.2021 - 04.2022
Delivery Driver
Furaat Transportation
10.2020 - 04.2021
Plan Administrator
Willis Towers Watson
02.2020 - 03.2020
Delivery Driver
AMAZON
10.2019 - 01.2020
Call Center Representative
CHARTER COMMUNICATIONS
03.2018 - 01.2019
Clinical Resource Coordinator
SHARP COMMUNITY MEDICAL GROUP
09.2016 - 01.2017
Patient Access Representative
Sharp Memorial Hospital
04.2014 - 09.2016
Medical Billing and Coding -
GROSSMONT COMMUNITY COLLEGE