Hi, I’m
Nicole Bock
Edmonton ,AB
Summary
Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Healthcare Professional known for handling various office tasks with undeniable ease. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate Disability claims. Effective at operating within MTAA regulations and Insurance benefit department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Overview
8
years of professional experience
1
Certification
Work History
Self-Employed Mobile Business
Registered Massage Therapist
09.2019 - 06.2021
Job overview
- Reduced or eliminated muscular stress and tightness through Swedish massage, Therapeutic massage while implementing variety of stroke lengths, rhythms and intensities to optimize relaxation and Rehabilitation.
- Traveled to the Clients home to provide a customized and convenient treatment experience
- Created health history form, charting notes. Transported with regulated confidentiality.
- Independently invoiced, travel logged, book keeping and worked with insurance companies through direct billing and accident claims.
Back Be Nimble Wellness Collective
Registered Massage Therapist
04.2016 - 06.2021
Job overview
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques, cupping, myofascial release and stretches.
- Booked appointments, answered phones, greeted clients, handled invoices and worked with insurance companies through direct billing and accident claims.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Grew sales with great work ethic, individualized treatment plans and positive attitude.
- Created marketing advertisements to increase awareness of services and boost sales.
- Maintained client treatment records and designed long-term care programs for return customers.
CLAC
Benefits Administrator & Disability Correspondent
04.2013 - 07.2014
Job overview
- Directed and controlled, medical, dental and vision benefit packages.
- Managed continuous enrollment processes, as well as yearly enrollment periods.
- Located providers for employee medical, dental, life and Disability
- Regular correspondence with WCB when evaluating short term and long term disability claims
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Checked employees' benefits enrollment for accuracy and inputted all data.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Expedited benefit delivery by establishing working relationships with benefit providers.
Education
University of AlbertaEdmonton, AB
Bachelor of Arts from Sociology Minor in Psychology And Drama
MacEwan UniversityEdmonton, AB
Diploma from Massage Therapy
06.2016
Skills
- Standards Compliance
- Disability Understanding
- Disability Awareness
- Disability Adaptation
- Disability Claims Process
- Social Perceptiveness
- Healthcare Specialist Referrals
- Needs Assessment
- Complex Problem-Solving
- Client Records Maintenance
- Office Organization
- Customer Inquiries
Certification
- RMT - Registered Massage Therapist through the MTAA
- Standard First Aid & CPR AED Level C, Canadian Red Cross - May 2020 to May 2023
- Crisis Intervention Training
Timeline
Registered Massage Therapist
Self-Employed Mobile Business
09.2019 - 06.2021
Registered Massage Therapist
Back Be Nimble Wellness Collective
04.2016 - 06.2021
Benefits Administrator & Disability Correspondent
CLAC
04.2013 - 07.2014
University of Alberta
Bachelor of Arts from Sociology Minor in Psychology And Drama
MacEwan University
Diploma from Massage Therapy
Similar Profiles
Joseph RodeJoseph Rode
Small Business Account Executive at T-Mobile for BusinessSmall Business Account Executive at T-Mobile for Business
Jamie LeonardJamie Leonard
SMB Sales Manager at T-Mobile for BusinessSMB Sales Manager at T-Mobile for Business
Tabetha DolanTabetha Dolan
Outbound Telesales Expert at T-Mobile for BusinessOutbound Telesales Expert at T-Mobile for Business
Keisha MavungaKeisha Mavunga
Brand Associate at Banana RepublicBrand Associate at Banana Republic
Wayne NormanWayne Norman
Security Officer at Comissionair Northern AlbertaSecurity Officer at Comissionair Northern Alberta