Nicole Bernabe
Toronto,ON
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Highly skilled in responding to emergency situations and remaining calm under pressure. Known for excellent customer relations and welcoming attitude.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Flight Director
Air Transat
Toronto, ON
01.2023 - Current
- Resolved passenger conflicts and medical emergencies during flights.
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
- Ensured safety and comfort of customers onboard aircraft.
Flight Attendant
WestJet
Calgary, AB
10.2021 - 01.2023
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Ensure safety and comfort of customers onboard aircraft.
Passenger Service Specialist
GTA DNATA Ground Handling| Air Transat
Toronto Pearson Airport| Mississauga, Ontario
10.2019 - 11.2020
- Monitored security and maintained operational protocols
- Facilitated communication between flight deck and cabin crew prior to and Before flights to promote smooth operations.
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Guest Service Officer
Plaza Premium Lounge Toronto Pearson International
Mississauga , Ontario
01.2019 - 01.2020
- Worked closely with guests, VIP passengers or Celebrity, with high degree of respect for privacy
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Sales Associate
Zara Retail Store
Toronto , Ontario
06.2018 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers with questions, problems and complaints in person and via telephone
Team Leader Supervisor
MCDONALDS RESTAURANT
Scarborough , Ontario
03.2015 - 04.2018
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Education
High School Diploma -
Jean Vanier Catholic Secondary School
TorontoCOLLEGE DIPLOMA - Flight Services Operations And Cabin Management
Seneca College
Markham, Ontario Skills
- Airline operations Airline regulations
- Safety and compliance
- Public speaking
- Customer Service and Communication Skills
- First Aid,CPR and AED Certified
Certification
- AODA (Accessibility for Ontarian with disabilities act) Training Module
- American Hotel and Lodging- Certified Guest Service Professional
- Passenger awareness and protection Certification
- Smart Serve
- Ontario Driver License G-Class
- Standard First Aid & CPR Level C with AED Awareness
Timeline
Flight Director
Air Transat
01.2023 - Current
Flight Attendant
WestJet
10.2021 - 01.2023
Passenger Service Specialist
GTA DNATA Ground Handling| Air Transat
10.2019 - 11.2020
Guest Service Officer
Plaza Premium Lounge Toronto Pearson International
01.2019 - 01.2020
Sales Associate
Zara Retail Store
06.2018 - 01.2019
Team Leader Supervisor
MCDONALDS RESTAURANT
03.2015 - 04.2018
High School Diploma -
Jean Vanier Catholic Secondary School
COLLEGE DIPLOMA - Flight Services Operations And Cabin Management
Seneca College