Summary
Overview
Work History
Education
Skills
References
Timeline
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Nicole Baldwin

DIEPPE,NB

Summary

Seasoned case management professional with extensive experience in stakeholder coordination within the Correctional Service of Canada. Proven track record of enhancing organizational efficiency and member experience through strategic leadership and innovative online engagement initiatives. Skilled in crisis management and relationship building, driving significant improvements in operational and community outcomes. Committed to leveraging expertise to foster collaborative environments and advance service delivery.

Overview

29
29
years of professional experience

Work History

Project and Stakeholder Coordinator/Member Experience Manager

New Brunswick Chiropractors Association
, NB
04.2019 - Current

Company Overview: The NBCA serves as both the regulatory branch and association for all practicing chiropractors in the province. the province.

  • Undertaking regular environmental scans of trends, opportunities, and events.
  • Make recommendations related to strategic priorities of the organization
  • Collaborate with CEO and Board of Directors to enhance NBCA's knowledge and membership offerings.
  • Created and delivered reports to members and stakeholders.
  • Prepared briefing notes and background materials to aid President and Board members in strategic decision-making.
  • Developed sponsorship opportunities with companies aligned with organizational standards and values.
  • Streamlined internal workflows by aligning policies with management directives.
  • Guided the current CEO through essential legislation, policies, and best practices.
  • Enhanced online presence through impactful social media efforts for the Association.
  • Designed and maintained member-focused and public-facing websites.

Manager of Assessment and Intervention

Correctional Service of Canada
01.2010 - 07.2018

Company Overview: Federal Institution, Springhill Institution

Regional Reception Center and Medium Security Living Units

  • Administration of case management and sentence management duties in the institution
  • Supervising case management activities (assignment of cases to Parole Officers, assessment, monitoring) and conducts quality control of documents completed and submitted for decision to senior management or the National Parole Board
  • Providing professional supervision to Parole Officers with support and advice, challenging assessments and intervention strategies and fostering professional development
  • Performance Management, talent management, intervention management of staff
  • Ongoing progress monitoring, case discussions concerning behavioural problems (e.g
  • Discipline, drug use, relations with other offenders, lack of progress, intelligence requiring a re-assessment of risk), referrals to programs and special services (e.g
  • Psychology, Aboriginal spirituality, methadone) and reviews for decision (e.g
  • Visit, transfer, perimeter clearance, escorted temporary absence, unescorted temporary absence, work release, day release, full parole, statutory release)
  • Chairing the Correctional Intervention Board
  • Bringing institutional case management practices and programs and release strategies in line, in cooperation with community managers
  • Participating in or chairing the Segregation Review Board
  • Springhill Institution, Regional Reception Center and Medium Security Living Units

Parole Officer

Correctional Service of Canada
01.2002 - 01.2010

Company Overview: Federal Institution, Springhill Institution

  • Supervising and managing up to 35 offenders at a time.
  • Using policies and professional judgement to provide written reports and recommendations to CSC and the Parole Board of Canada
  • Maintaining regular contact with each offender to develop individualized appropriate programming and treatment options that addressed the factors that led to their criminal activity
  • Interviewing offenders, observing, listening, questioning, counselling, and intervening with offenders
  • Assessing offender behaviour, accountability, and potential risk to society
  • Reviewing and analyzing every available source of relevant information to ensure that accurate information and sound assessments were formed the basis of the offender's safe return to the community
  • Establishing and maintaining positive relationships with the case management team, the community at large and other sources such as family and/or co-workers of the offender
  • Springhill Institution

Behavioural Science Analyst

Correctional Service of Canada
01.2000 - 01.2002

Company Overview: Federal Institution, Springhill Institution

  • Conducting phallometric assessments, data collection, interpreting profiles, reporting results, obtaining consents form offenders convicted of sexual offences
  • Implementation and scoring of psychological tests (PSI, Psychosocial History, MMPI-II, MCMI-III), etc
  • Assisting with token economy program in the maximum-security women's unit, and Dialectical Behaviour Therapy

Auditory Attention Laboratory Coordinator

Mount Allison University
01.1996 - 01.1999
  • Design and creation of auditory computer programs, experimentation with students and elderly stroke participants
  • Statistical analysis and collaboration with peers in journal submissions and publications
  • Trained and supervised Honours students and Special Topics students

Education

Bachelor of Science - Honours in Psychology

Mount Allison University
01.1996

Drug and Sex Counselling Diploma -

Stratford Career Institute

Skills

  • Labour Relations
  • Addiction Services
  • Conflict Coaching Skills
  • Financial Management Training
  • Occupational health and Safety
  • Human Resource Management
  • Cultural Awareness
  • Offender Management System
  • Gladue principles
  • Case Management
  • Leadership Training
  • Preventing and Resolving Harassment
  • Workplace Hazards
  • Crisis Management
  • Suicide Prevention
  • Group Crisis Intervention (CISM)
  • Assisting Individuals in Crisis (CISM)
  • Research Analyst
  • Skilled in Software Applications
  • Future-Focused Attitude
  • Relationship Builder
  • Objective-Focused

References

References available upon request.

Timeline

Project and Stakeholder Coordinator/Member Experience Manager

New Brunswick Chiropractors Association
04.2019 - Current

Manager of Assessment and Intervention

Correctional Service of Canada
01.2010 - 07.2018

Parole Officer

Correctional Service of Canada
01.2002 - 01.2010

Behavioural Science Analyst

Correctional Service of Canada
01.2000 - 01.2002

Auditory Attention Laboratory Coordinator

Mount Allison University
01.1996 - 01.1999

Bachelor of Science - Honours in Psychology

Mount Allison University

Drug and Sex Counselling Diploma -

Stratford Career Institute
Nicole Baldwin