NICOLE BAKKER
Medicine Hat,AB
Summary
Skilled Pharmacy Assistant brings experience in both retail and hospital pharmacy environments. Dedicated to maintaining smooth operations by being a team player and having high personal standards for personal tasks. Highly responsible in dealing with controlled substances and always willing to take on more responsibility and learn new skills or improve upon skills I already possess
Overview
6
6
years of professional experience
Work History
Pharmacy Assistant
Alberta Health Services MHRH
08.2023 - Current
- Transitioned smoothly into connect care with a strong understanding of how the system works
- Team player, always willing to help coworkers with their duties when I have finished mine to the best of my ability
- Mindful of what drugs I fill and confident to ask either a tech or a pharmacist to clarify if something seems incorrect
- Strong leadership skills due to previous management positions including communication and
- Willing and excited to learn more tasks and receive suggestions on how I can improve my skills
- Have gone through significant personal and professional growth with help of management since working for AHS
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety. i.e. always bringing a shortage or overage to the attention of purchasing and working on Pacmed outdates in my downtime
- Ensuring outliers get there orders in the appropriate amount of time
Pharmacy Assistant
South Country Co-op 13th Ave Pharmacy
08.2021 - 04.2023
- Carried full responsibility for ordering drugs and compounds for entire Pharmacy
- Developed relationship with manufactures to solve any inventory issues and issues with Parata Max counting machine
- Completed audits from insurance companies for both compounds and narcotics
- Counted and labeled prescriptions with correct item and quantity
- Processed incoming drug orders by checking deliveries against paperwork and updating Kroll when needed
- Operated cash register and other front counter tasks to facilitate daily operations all while creating a welcoming environment for patients
- Provided excellent customer service while solving insurance issues and dealing with drug companies providing compassionate supplies.
SALES ASSOCIATE
Charm Diamond Centres
01.2020 - 08.2021
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals
- Mentored new sales associates on store return policies and customer service techniques.
CO-MANAGER
La Senza
05.2018 - 01.2020
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Education
Medical Office Assistant -
Medicine Hat College
Medicine Hat, ABHigh School Diploma -
Langley Secondary School
Langley, BC06.2013
Skills
- Exceptional Customer Service
- Excellent verbal and written communication
- Conflict resolution
- Proficient with technology and learning new systems
- Problem solving
Timeline
Pharmacy Assistant
Alberta Health Services MHRH
08.2023 - Current
Pharmacy Assistant
South Country Co-op 13th Ave Pharmacy
08.2021 - 04.2023
SALES ASSOCIATE
Charm Diamond Centres
01.2020 - 08.2021
CO-MANAGER
La Senza
05.2018 - 01.2020
Medical Office Assistant -
Medicine Hat College
High School Diploma -
Langley Secondary School
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