NICOLE AITON
Toronto,ON
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
SERVER AND SERVICE BARTENDER
CHOTTO MATTE
12.2022 - Current
- Deliver exceptional service in a high-energy, fast-paced, and upscale dining environment, specializing in Nikkei cuisine
- Expertly handle guest orders, ensuring all needs are met while promoting an engaging and enjoyable dining experience
- Collaborate with kitchen and bar staff to maintain a seamless flow of service, ensuring food and drinks are served in a timely manner
- Prepare and serve a variety of handcrafted cocktails with precision, adhering to the restaurant’s premium standards and maintaining an in-depth knowledge of cocktail recipes and ingredients
- Provide personalized recommendations on food and drink pairings, showcasing knowledge of both Nikkei cuisine and the restaurant’s extensive beverage selection.
HOSTESS AND SERVER ASSISTANT
BIFF’S BISTRO
04.2022 - 05.2023
- Greeted and welcomed guests with a warm and professional demeanor, ensuring an inviting and pleasant first impression
- Managed guest seating arrangements, maximizing table turnover while balancing guest satisfaction and wait times in a fast-paced, high-volume environment
- Assisted servers by promptly clearing tables, refilling water, running food, and resetting tables to maintain smooth service flow
- Handled reservation bookings and inquiries both over the phone and in person, ensuring efficient communication and accurate scheduling.
HOSTESS
HY’S STEAKHOUSE
09.2021 - 01.2022
- Effectively handled reservations and walk-ins, ensuring timely seating and accurate wait time estimates during peak hours
- Maintained the cleanliness and organization of the front-of-house area, ensuring a welcoming and elegant atmosphere
- Assisted with answering phones, taking reservations, and addressing guest inquiries to ensure a high level of customer service.
BUSSER, HOSTESS, AND SNACK BAR ATTENDANT
ESSEX GOLF AND COUNTRY CLUB
10.2018 - 08.2021
- Provided exceptional customer service to members and guests in a high-end, private club setting, ensuring a welcoming and pleasant experience
- Assisted with guest inquiries about club services, menus, and events, providing accurate information and ensuring a high level of customer satisfaction
- Operated the club’s snack bar, preparing and serving light meals, snacks, and beverages for golfers and guests
- Handled cash and credit card transactions efficiently, ensuring accurate payment processing and maintaining daily financial records
- Kept the snack bar and dining areas clean and well-stocked, adhering to health and safety regulations to ensure a safe dining environment.
Education
Bachelor's Degree, Business and Law -
Toronto Metropolitan University
Toronto, ON06.2026
Skills
- Polite, respectful, and comfortable interacting with strangers
- Able to follow instructions and work with minimal supervision
- Brings positive attitude to the work environment
- Well-versed in the OpenTable system
- Smart Serve Certified
- Exceptional customer service
- Menu Memorization
- Food Running
Accomplishments
- Recipient of the Ted Rogers School of Management Undergraduate Entrance Scholarship.
- Recipient of the Toronto Metropolitan University Entrance Scholarship due to attaining a 90% average in my Grade 12 year.
- Certified in Standard First Aid and CPR – BLS Provider (C).
- Smart Serve Certified.
References
Samim Khurmatulla, Chotto Matte Manager, (647) – 984 – 7413, samim@chotto-matte.com
Timeline
SERVER AND SERVICE BARTENDER
CHOTTO MATTE
12.2022 - Current
HOSTESS AND SERVER ASSISTANT
BIFF’S BISTRO
04.2022 - 05.2023
HOSTESS
HY’S STEAKHOUSE
09.2021 - 01.2022
BUSSER, HOSTESS, AND SNACK BAR ATTENDANT
ESSEX GOLF AND COUNTRY CLUB
10.2018 - 08.2021
Bachelor's Degree, Business and Law -
Toronto Metropolitan University
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