Nicola Cotton

Dispatch Highway Fleet consisting of 60 drivers and 50 trucks, running various schedules, truck share, home daily, and full-time regional. Freight being transported consists of LTL and full loads.

• Update TMW with drivers' ETAs, delays, and cancellations. Liaise with carriers as needed for switches.
• Answer between 60-90 phone calls per shift, manage 2 email folders with a volume of over 100 emails per day, and ensure accuracy in data entry.
• Monitor heated and refrigerated loads while in transit through remote areas and provinces.
• Assist drivers with queries on HOS, dangerous goods, and spring weights.
• Track units using GPS technology, and provide real-time updates as needed.
• Utilize mapping systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
• Organize paperwork associated with deliveries, including manifests, bills of lading, proof of delivery, and meat inspections.
• Participate in team meetings, discussing changes in procedures or processes.
• Manage drivers' home notes, vacation, and truck assignments.

Coordinated main shop maintenance schedule and out sourced units.

• Maintained detailed records of maintenance activities, ensuring accuracy and completeness.
• Liaised with external vendors for repair services when necessary.
• Scheduled and oversaw the completion of planned repairs.
• Verified that all relevant documents, such as permits, licenses, and inspection reports, were up to date before any work was performed.
• Collaborated with other departments to ensure that their maintenance requirements were met in a timely manner.
• Organized regular meetings with supervisors to discuss current issues related to maintenance activities.

Evening shift 4:30 PM to 1:30 AM dispatching West Highway fleets and city drivers.

• I answered the phone and talked with drivers face-to-face.
• Updated moves with drivers' estimated times of arrival and projected times of availability for their next move.
• Planned and replanned drivers within AB/BC.
• Monitored the advanced warning viewer; if a driver was reported as late for a delivery, they should advise the customer and create a late reason.
• Monitoring planning sheets, confirming plans, processing messages, dealing with fleet emails, and assisting drivers with HOS (hours of service).
• Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
• Completion of ACE/ACI to enable drivers to cross the border.

Promotions were an integral part of the store, and I was asked to take on this role due to my organizational skills.

• Coordinated inventory and merchandising displays for maximum appeal and effect.
• Created positive and rewarding client experiences, through warm and friendly customer interactions.

Dealt with pick lists, restocking shelves and ordering product, creating product labels and displays for sales and deals.

Completed price and hole checks, I took it upon myself to familiarize myself with other departments so I could cover calls for colleagues when they were on breaks.

• I dealt with returns, issuing rain checks, online orders, making payments on customers' accounts, and creating fishing licenses.
• I handled cash, credit card payments, account transactions, cashing out, and managing a float. I also assisted customers with questions, issues, and concerns.
• I carried out general housekeeping duties, such as wiping down tills, disinfecting counters, sweeping, mopping floors, taking out the garbage, and closing the store.

I worked in the Static Tractor Section. I worked with other staff members to move 180 tractors in and out of the event ring safely, communicated with the public and adhered to all health and safety, emergency procedures, and traffic laws to keep the public, myself, and the exhibitors safe.