Harshpal Singh
Supply Chain
Toronto,Ontario
Summary
Experienced Logistics and Supply Chain Professional with 6 years in ground transportation management, specializing in FTL, LTL, cross-border shipments, and container movement via CN rail. Skilled in managing end-to-end customer experiences, handling a large volume of Cornerstone accounts with significant business impact, and ensuring compliance with company procedures. Proven ability to resolve customer issues. Strong track record in compliance, and utilizing advanced WARN software for operational efficiency. Capable of executing tasks independently and supervising others as needed.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Highway Fleet Dispatcher
Bison Transport
Mississauga, ON
06.2022 - Current
- Coordinated the dispatching of truck fleets, optimizing routes and ensuring timely LTL/ FTL pickups and deliveries.
- Ensure seamless execution of intermodal/ cross border shipments by collaborating with customers, truckers, and Customs teams to achieve customer satisfaction through proactive issue resolution.
- Perform a trace thrice daily on high-volume and high-revenue accounts, addressing complex customer queries and ensuring smooth transportation services.
- Utilized advanced WARN software for shipment tracking, inventory management, delay monitoring, and data analysis.
- Familiar with KPIs and consistently perform in alignment with set targets.
- Monitored dispatch calls and took action to resolve and correct potential problems.
- Developed and implemented strategies to reduce fuel costs and enhance fleet efficiency.
Dispatcher/ On Boarding Specialist
eCom Logistics Inc.
North York, ON
10.2021 - 04.2022
- Directed investigations to verify and resolve customer or shipper complaints.
- Assisted in onboarding new clients and vendors, ensuring smooth transitions and strong relationships.
- Planned, organized, and managed the work of subordinate staff to maintain high standards of performance.
- Maintained detailed records of calls and transactions in physical and electronic databases.
- Streamlined paperwork flow and ensured accurate information distribution to relevant departments.
Head Dispatcher & Warehouse Supervisor
eShipper Inc.
Brampton, ON
11.2018 - 08.2021
- Motivated staff to deliver high-level dispatch support, meeting and exceeding departmental goals.
- Implemented strategic negotiation tactics with suppliers to reduce procurement costs.
- Generated work orders and manifests for daily truck loads, ensuring compliance with customs regulations.
- Streamlined purchasing processes to increase efficiency and cost savings.
- Managed a diverse portfolio of suppliers, ensuring timely delivery of goods and services at competitive prices.
- Fostered positive relationships with carriers, securing better pricing options through consistent communication.
Education
PGD - Media Convergence
St.Clair College
Windsor, ON04.2018
PGD - Marketing Management
Fanshawe College
London, ON08.2017
Bachelor of Arts - Media
I.P. University
Delhi, India 07.2012 - 05.2015
Skills
- Multitasking proficiency
- Customer-Centric
- LTL/ FTL experience
- Customs Expertise
- Transportation Route Planning
- Cross Border Shipments
- Manage High Volume/ High revenue Accounts
- Excellent communication skills
- Excel-Proficient
- Ground Transportation Management
Accomplishments
- Received the Star Performer of the Year award for 2020 due to a high level of poise, exceptional communication skills, and exemplary customer service.
- Promoted to Head Dispatcher within first 6 months of hire as a result of handling and resolving a high-stress case effectively.
- Received New Talent Award in 2021 for developing highly optimized routes for drivers, reducing delivery times by 5-7 minutes.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Highway Fleet Dispatcher
Bison Transport
06.2022 - Current
Dispatcher/ On Boarding Specialist
eCom Logistics Inc.
10.2021 - 04.2022
Head Dispatcher & Warehouse Supervisor
eShipper Inc.
11.2018 - 08.2021
Bachelor of Arts - Media
I.P. University
07.2012 - 05.2015
PGD - Media Convergence
St.Clair College
PGD - Marketing Management
Fanshawe College
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