Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amreen Kaur

Calgary,AB

Summary

A sincere individual with hard working and pleasant personality, possessing outstanding leadership, analytical & management skills. Quick and enthusiastic learner; Flexible and adaptive to fast-paced evolving work environment Excellent communication skills; Ability to deliver clear and persuasive answers Highly organized; Experienced in coordinating multiple tasks and meeting deadlines Open-minded individual and a good listener; Known for building and maintaining strong relationships Self-motivated & result driven; Work well under minimal supervision and attain goals under pressure. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Highway Fleet Dispatcher

Bison Transport Inc
07.2021 - Current
  • Communicated with customers daily about freight movements and delivery timetables.
  • Scheduled and tracked movements of owned and rented equipment.
  • Handled customer escalations from drivers to solve issues and restore customer satisfaction.
  • Dispatched calls for emergency and routine driver call-outs.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Created delivery routes and optimized plans for traffic, road conditions, and other factors.

US Dispatcher

Right Link Logistics Ltd
12.2019 - 04.2021
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of almost 130 fleet vehicles.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Minimized cost of operations by optimizing routes for drivers to align with budget.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.

Safety Coordinator

Highway King Transport Inc
07.2019 - 12.2019
  • Inspected worksites, practices, and gear for compliance with established safety standards.
  • Recommended changes to company culture to improve safety and meet changing demands.
  • Conducted investigations into incidents and reported on findings.
  • Recognized, documented, and advised on removal of hazards.
  • Inspected facilities for adherence to fire, hazard, and safety guidelines.
  • Wrote safety program plans to manage hazards, reduce incidents and save company money through less time lost and lower insurance payouts.
  • Devised and monitored safety performance metrics to assess and improve safety performance.

CSR Dispatch/Operations Support

EV Logistics
09.2018 - 02.2019
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Investigated and resolved customer inquiries and complaints quickly.

HACCP Coordinator

Brar Natural Flour Milling (B.C.) Inc
10.2014 - 08.2018
  • Maximized protections by accurately labeling hazardous waste containers in line with environmental and safety requirements.
  • Sampled and characterized waste to generate accurate materials profiles.
  • Handled emergency spills and environmental cleanup requests with organized approach.
  • Cleaned up biohazards and industrial waste by carefully following optimal safety protocols.
  • Maintained inspection-ready manifest documentation for review by supervisor.
  • Conducted safety audits and inspections to identify workplace hazards and deficiencies.

Assistant Manager

BC Ltd. dba Alpine Inn
08.2014 - 10.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Created employee schedules to align coverage with forecasted demands.

Front Office cum Reservation Clerk

BC Ltd. dba Alpine Inn
06.2014 - 07.2014
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided customers with information about availability and pricing.
  • Resolved various issues and discrepancies for customers.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.

Education

Diploma - Office Administration – Medical

Seneca College of Applied Arts & Technology
2014

Certificate Course - Database Development-Oracle & Web Development-ASP.Net.3. -

Khalsa Collegiate Senior Secondary School
2012

Bachelors of Computer Applications -

Chandigarh Computer Centre
2012

Khalsa College
Patiala, Punjab
2009

Skills

  • HARD AND SOFT SKILLS:
  • Hard Skills
  • Software :
  • EMR,P&P Data Sys, HERO (Medical Billing) Sage 50, Adagio, Avaal, truckmate, TMW
  • Expert
  • Databases Tools : MS Access, MS Excel, MS Word, MS PowerPoint
  • Operating Systems : Macintosh, Windows, Linux

Timeline

Highway Fleet Dispatcher

Bison Transport Inc
07.2021 - Current

US Dispatcher

Right Link Logistics Ltd
12.2019 - 04.2021

Safety Coordinator

Highway King Transport Inc
07.2019 - 12.2019

CSR Dispatch/Operations Support

EV Logistics
09.2018 - 02.2019

HACCP Coordinator

Brar Natural Flour Milling (B.C.) Inc
10.2014 - 08.2018

Assistant Manager

BC Ltd. dba Alpine Inn
08.2014 - 10.2014

Front Office cum Reservation Clerk

BC Ltd. dba Alpine Inn
06.2014 - 07.2014

Diploma - Office Administration – Medical

Seneca College of Applied Arts & Technology

Certificate Course - Database Development-Oracle & Web Development-ASP.Net.3. -

Khalsa Collegiate Senior Secondary School

Bachelors of Computer Applications -

Chandigarh Computer Centre

Khalsa College
Amreen Kaur