Nickolus Johnson
San Diego
Summary
Fifteen years of professional experience working in the Information Technology industry. Experience spans all phases of the Software Development Life Cycle process with focus in software development. project management, vendor management, and digital experience. Ten years of vendor technology project management and development experience, with skills in agile development, client/customer relationship management, and API methodologies. Proven track record of superior leadership, analytical and problem-solving abilities that have led to improving operations.
Senior Vice President of Digital Experience with extensive experience in managing digital channels, including online and mobile banking applications. Successfully led the upgrade of banking platforms, enhancing user engagement and improving key performance indicators through strategic planning and execution. Oversaw a team of software developers, ensuring alignment with executive leadership roadmaps while facilitating troubleshooting sessions to optimize application performance. Proven ability to prioritize features based on stakeholder requirements and implement innovative solutions that enhance member experiences.
Overview
20
20
years of professional experience
Work History
Vice President-Digital Experience
San Diego County Credit Union
San Diego
09.2022 - Current
- Management of Digital Channels (online/mobile banking application and sdccu.com website) strategy and improvement to KPI (key performance indicators).
- Engagement with team to enhance the digital experience of San Diego County Credit Union members.
- Managed successful upgrade of online and mobile banking platform versioning.
- Leading, planning, and designing Fall 2025 user interface updates to SDCCU online banking platform.
- Researched, recommended, planned, and implemented new features to mobile banking application.
- Planned, designed, and implemented new member online application tool for deposit accounts.
- Led troubleshooting sessions with IT, security, and vendors to troubleshoot issues within online/mobile applications.
- Prioritization of features in backlog per executive leadership roadmap.
Manager of Software Development (Previous-Application Solutions Developer)
LGE Community Credit Union
Marietta
05.2017 - Current
- Management of team of five software developers and core systems analyst that support Credit Union business processes, Symitar Core System, database systems, C# applications, and credit union online banking mobile and web development widget applications.
- Planning and scheduling of key strategic software development initiatives for credit union.
- Facilitation of troubleshooting sessions for application efficiency, enhancement, and troubleshooting initiatives.
- Tracking of team deliverables via Kace ticketing system and reporting for director and CIO updates.
- Communication to business units when new requests are generated to ensure that requirements are understood before development is started by team members.
- Ensure vendor implementation processes followed when determining whether vendor tool is a right fit for credit union.
- Development of new reports based on internal department need and support of Symitar backend data system.
- Support of C#.NET enterprise web applications for various credit union departments.
- Working with project and operations team in Requirements gathering, design, development, and implementation for New Business Application in C#, ASP.NET, SQL Server.
- Support of existing database systems and fine-tuning of SQL functions and stored procedures for business need in merger acquisition project.
Sr. Specialist – Applications Developer
AT&T
Atlanta
05.2015 - 12.2016
- Front-end Angular JS GUI developer for CSI Team’s Operational Readiness GUI Migration to USAP platform.
- Designed, developed, and implemented code to system test. Tracked and resolved defects as found by testing team.
- Modified AT&T Communities Reporting site utilizing C#, ASP.NET, and SQL in order to meet client’s need for additional pull of information.
- Revisions helped client to show accurate representation of UVERSE and AT&T Internet usage across residential community areas for executive management review.
Vendor Implementation Manager
AT&T
Atlanta
11.2011 - 05.2015
- Initiated project plans for AT&T vendor implementations, identified and engaged proper resources involved with project (networking teams, proxy teams, security teams, application teams, etc.), defined functional requirements needed, and provided status updates to upper/senior management regular during implementation phases.
- Primary business and development support for AT&T Foundry vendor automation tool infrastructure setup, user training, and delivery (NICE Systems, Kryon Systems, and OpenSpan).
- Created change requests for AT&T Network provisioning, security, and desktop services team in the onboarding of vendor automation software tools for use by IT Service Delivery and Transformation teams.
- Led in-depth troubleshooting and analysis sessions for issues encountered during vendor project delivery to AT&T organization.
- Identified root cause of networking/firewall issues and resolved problem by coordinating vendor software patches to be deployed to user environments.
- Setup of B2B VPN, P2P, network HTTP, TCP routing, and firewall request connections for vendor data and server connections to AT&T users within the internal firewall.
- Managed and implemented changes via AT&T Change Management process to ensure that all changes were not in conflict for other deployments or scheduled organizational changes.
Specialist – Applications Developer
AT&T
Atlanta
01.2010 - 11.2011
- Development of ASP.NET information resource site using C# and SQL Server for internal AT&T mobility team.
- Site served as an inventory tracker of data fields with descriptions of fields stored in production database system.
- Development of data reports for mobile networks and emerging device teams using SQL Server Reporting Services.
- Back-end development and support in ASL for Global Fault Platform IP (GFP-IP) team.
- Use of ASL language and XML to create scripts and SNMP trap alerts for AT&T network devices.
CSS E-solutions Infrastructure Contractor (Junior Systems Analyst)
Georgia Pacific, LLC
Atlanta
11.2005 - 12.2009
- Organized, tracked, and managed EDI Infrastructure and Georgia Pacific projects that I was assigned to through the use of Excel spreadsheets, Microsoft Visio diagrams, and proper documentation.
- Planned, designed, developed, tested, implemented, and supported internal and external file transfer protocol (ftp) UNIX processes, and EDI order tracking for Georgia Pacific business units.
- Active Directory: Account provisioning, managed bulk import and export of user accounts, usage auditing and compliance.
- Web hosting: Assisted with web site administration and setup. Websites used IIS5, FTP, SFTP, and DNS.
- Added users to GP’s Commerce services e-Trac application using administrative account.
- E-Trac allows for GP users to track and receive the status of electronic business documents.
- In addition, modified user privileges in e-Trac.
Education
Masters of Science Degree - Information Technology
Southern Polytechnic State University
Marietta, GABachelor of Science Degree - Information Technology
Southern Polytechnic State University
Marietta, GASkills
- Java
- C#
- JavaScript
- Angular JS
- HTML
- XML
- SQL
- T-SQL
- PHP
- ASPNET
- Symitar PowerOn
- Microsoft SQL Server Management Studio
- Oracle
- HP UNIX
- Windows 10 Professional
- Windows Server 2019
- Visual Studio 2019
- Eclipse
- Microsoft Office 365
- Microsoft Visio
- Microsoft Project
- SSRS
- DTS/SSIS
- Business Objects
- File Transfer Protocol (FTP)
- Applicability Statement 2 (AS2)
- HTTP
- SFTP
- TCP/IP
- OSI Model
- LAN/WAN
- Wireshark
- Digital channel management
- User interface design
- KPI improvement
- Mobile banking strategy
- Agile project management
- Vendor management
- Application troubleshooting
- Change management
- Stakeholder engagement
- Project scheduling
- Strategic planning
- Operations management
- Resource allocation
- Coaching and mentoring
- Budget oversight
- Public speaking
- Performance monitoring and evaluation
- Market research
- Innovation management
Awards
- Association of Information Technology Professionals
- Toastmasters International
- Received Advanced Competent Communicator and Competent Leader Bronze Awards-2016
- Vice President Education Emeritus – AT&T Midtown Toastmasters
- Managed, tracked, and submitted educational awards for AT&T Midtown Toastmasters.
- Planned new member orientations and managed mentor/mentee relationships throughout the club.
Timeline
Vice President-Digital Experience
San Diego County Credit Union
09.2022 - Current
Manager of Software Development (Previous-Application Solutions Developer)
LGE Community Credit Union
05.2017 - Current
Sr. Specialist – Applications Developer
AT&T
05.2015 - 12.2016
Vendor Implementation Manager
AT&T
11.2011 - 05.2015
Specialist – Applications Developer
AT&T
01.2010 - 11.2011
CSS E-solutions Infrastructure Contractor (Junior Systems Analyst)
Georgia Pacific, LLC
11.2005 - 12.2009
Masters of Science Degree - Information Technology
Southern Polytechnic State University
Bachelor of Science Degree - Information Technology
Southern Polytechnic State University