Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Intern
Nickie Lugg

Nickie Lugg

Tattoo Artist, Body Piercer, Laser Specialist
Angus,Ontario

Summary

Knowledgeable Tattoo Artist & Body Piercer bringing 20+ years' experience in the field. Accomplished artist and outgoing people person. Organized and dependable, successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience
3
3
Certifications

Work History

Business Owner + Tattoo Artist, Body Piercer

New Wolf Tattoos
03.2022 - Current
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
  • Communicated with followers to promptly respond to queries and monitor reviews.
  • Increased customer engagement through social media.
  • Designed and implemented social media strategies to align with business goals.

Tattoo Artist, Body Piercer

Art Ink Collective
07.2021 - 03.2022
  • Upgraded tattoo machine to FK Irons Exo, also purchased S8 Thermal copier for ease of stencil making directly from iPad Pro
  • Purchased all disposable equipment for tattooing and piercing, as well as all other basic set up requirements
  • Maintained hygiene work environment during ongoing covid pandemic
  • Ensured consistent customer satisfaction, and comfort throughout tattoo process
  • Generated new weekly customers through word of mouth referrals and online promotion
  • Gave clients proper aftercare instructions, and disposed of contaminated items in appointed sharps containers.
  • Extensive time spent designing hand drawn tattoos, as well as utilizing Procreate on an iPad Pro to draw tattoos and line work.
  • Maintained all transactions to obtain balanced budget
  • Answering phone calls, replying to emails and managed Square appointment system optimizing time efficiency.
  • Responding to messages, updating social media platforms to increase customer engagement

Laser Specialist

Removery
10.2020 - 07.2021
  • Adhered to social distancing protocols and wore mask or face shield at all times.
  • Conduct consultations with new clients, educating them about laser tattoo
    removal process
  • Communicate realistic removal expectations and treatment outcomes
  • Provide safe and thorough laser treatments
  • Follow appropriate sanitation and clinical protocols Administrative tasks such as greeting clients, answering phones, responding to emails, handling client
    payments, etc.
  • Manage bookings in collaboration with contact center Manage client files,
    photos and information
  • Drive sales results through consultative selling
  • Ensure client satisfaction by delivering superior customer service
  • Build loyal referral relationships with tattoo artists, businesses, and clients
  • Attended Mindflash training programs to deepen professional skillset, staying up to date on newest policies and procedures

Tattoo Artist, Body Piercer

Self Employed
04.2018 - 10.2020
  • Maintained hygiene work environment
  • Ensured consistent customer satisfaction, and comfort throughout tattoo process
  • Developed and maintained long lasting relationships with clients
  • Generated new weekly customers through word of mouth referrals and online
    promotion
  • Gave clients proper aftercare instructions, and disposed of contaminated items in appointed sharps containers.
  • Extensive time spent designing hand drawn tattoos, as well as utilizing Procreate on iPad Pro to draw tattoos and line work.
  • Maintained all transactions to obtain balanced budget
  • Answering phone calls, replying to emails and managed appointment system
    optimizing time efficiency.
  • Responding to messages, updating social media platforms to increase customer engagement
  • Accepted and processed customer payments
  • Collaborated closely with clients during design revisions, ensuring their vision was accurately captured before beginning the tattoo process

Manager, Tattoo Artist & Body Piercer

Art Addictions / Warehouse 13
02.2005 - 04.2018
  • Scheduling appointments, merchandising, and sales of clothing, jewelry, and aftercare products
  • Opening and closing studio, cashing out, budgeting and accounting
  • Marketing including email and website management and design, newspaper
    advertising, designed business cards, aftercare cards, and letterhead branding
  • General maintenance including supervision of cleaning and sterilization, contacting Medical Waste for bio- hazardous material pickup, and supervising Health Board inspections
  • Supervision of shop relocation including design and renovation, and safe equipment practices
  • Meeting with clients to design and review custom tattoos
  • Tattoo / piercing station maintenance, equipment sterilization, and supply orders
  • Body, surface, and micro-dermal piercing; including jewelry selection and placement

Education

Graphic Design

George Brown College
Toronto, ON

Skills

Customer Service

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Certification

Certified Body Piercer Instructor

Timeline

Business Owner + Tattoo Artist, Body Piercer

New Wolf Tattoos
03.2022 - Current

Tattoo Artist, Body Piercer

Art Ink Collective
07.2021 - 03.2022

Laser Specialist

Removery
10.2020 - 07.2021

Tattoo Artist, Body Piercer

Self Employed
04.2018 - 10.2020

Manager, Tattoo Artist & Body Piercer

Art Addictions / Warehouse 13
02.2005 - 04.2018

Certified Body Piercer Instructor

04-2002

Graphic Design

George Brown College

Instructor Piercing World Inc., is a recognized training provider to the Environment Health Standards Competence, and provides the only Board of Health approved Piercing Course in the United Kingdom. Enrolment in the course consisted of up to five students bi-weekly. The course curriculum included: studio environmental health standards, hygiene and sterilization, cross contamination, piercing procedures, measuring and marking piercings, piercing placement and origins, suitable jewelry and metals, customer service, bedside manner, and aftercare.

Blood Borne Pathogens & Communicable Disease Certification

Nickie LuggTattoo Artist, Body Piercer, Laser Specialist