Nickie Lugg
Tattoo Artist, Body Piercer, Laser Specialist
Angus,Ontario
Summary
Knowledgeable Tattoo Artist & Body Piercer bringing 20+ years' experience in the field. Accomplished artist and outgoing people person. Organized and dependable, successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
3
3
Certifications
Work History
Business Owner + Tattoo Artist, Body Piercer
New Wolf Tattoos
03.2022 - Current
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Consulted with customers to assess needs and propose optimal solutions.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
- Communicated with followers to promptly respond to queries and monitor reviews.
- Increased customer engagement through social media.
- Designed and implemented social media strategies to align with business goals.
Tattoo Artist, Body Piercer
Art Ink Collective
07.2021 - 03.2022
- Upgraded tattoo machine to FK Irons Exo, also purchased S8 Thermal copier for ease of stencil making directly from iPad Pro
- Purchased all disposable equipment for tattooing and piercing, as well as all other basic set up requirements
- Maintained hygiene work environment during ongoing covid pandemic
- Ensured consistent customer satisfaction, and comfort throughout tattoo process
- Generated new weekly customers through word of mouth referrals and online promotion
- Gave clients proper aftercare instructions, and disposed of contaminated items in appointed sharps containers.
- Extensive time spent designing hand drawn tattoos, as well as utilizing Procreate on an iPad Pro to draw tattoos and line work.
- Maintained all transactions to obtain balanced budget
- Answering phone calls, replying to emails and managed Square appointment system optimizing time efficiency.
- Responding to messages, updating social media platforms to increase customer engagement
Laser Specialist
Removery
10.2020 - 07.2021
- Adhered to social distancing protocols and wore mask or face shield at all times.
- Conduct consultations with new clients, educating them about laser tattoo
removal process - Communicate realistic removal expectations and treatment outcomes
- Provide safe and thorough laser treatments
- Follow appropriate sanitation and clinical protocols Administrative tasks such as greeting clients, answering phones, responding to emails, handling client
payments, etc. - Manage bookings in collaboration with contact center Manage client files,
photos and information - Drive sales results through consultative selling
- Ensure client satisfaction by delivering superior customer service
- Build loyal referral relationships with tattoo artists, businesses, and clients
- Attended Mindflash training programs to deepen professional skillset, staying up to date on newest policies and procedures
Tattoo Artist, Body Piercer
Self Employed
04.2018 - 10.2020
- Maintained hygiene work environment
- Ensured consistent customer satisfaction, and comfort throughout tattoo process
- Developed and maintained long lasting relationships with clients
- Generated new weekly customers through word of mouth referrals and online
promotion - Gave clients proper aftercare instructions, and disposed of contaminated items in appointed sharps containers.
- Extensive time spent designing hand drawn tattoos, as well as utilizing Procreate on iPad Pro to draw tattoos and line work.
- Maintained all transactions to obtain balanced budget
- Answering phone calls, replying to emails and managed appointment system
optimizing time efficiency. - Responding to messages, updating social media platforms to increase customer engagement
- Accepted and processed customer payments
- Collaborated closely with clients during design revisions, ensuring their vision was accurately captured before beginning the tattoo process
Manager, Tattoo Artist & Body Piercer
Art Addictions / Warehouse 13
02.2005 - 04.2018
- Scheduling appointments, merchandising, and sales of clothing, jewelry, and aftercare products
- Opening and closing studio, cashing out, budgeting and accounting
- Marketing including email and website management and design, newspaper
advertising, designed business cards, aftercare cards, and letterhead branding - General maintenance including supervision of cleaning and sterilization, contacting Medical Waste for bio- hazardous material pickup, and supervising Health Board inspections
- Supervision of shop relocation including design and renovation, and safe equipment practices
- Meeting with clients to design and review custom tattoos
- Tattoo / piercing station maintenance, equipment sterilization, and supply orders
- Body, surface, and micro-dermal piercing; including jewelry selection and placement
Education
Graphic Design
George Brown College
Toronto, ONSkills
Customer Service
Staff Management
Customer Relations
Strategic Planning
Employee Training
Business marketing
Relationship Building
Issue Resolution
Adaptability and Flexibility
Time Management
Self Motivation
Team Collaboration
Excellent Communication
Goal Setting
Reliability
Certification
Certified Body Piercer Instructor
Websites
Timeline
Business Owner + Tattoo Artist, Body Piercer
New Wolf Tattoos
03.2022 - Current
Tattoo Artist, Body Piercer
Art Ink Collective
07.2021 - 03.2022
Laser Specialist
Removery
10.2020 - 07.2021
Tattoo Artist, Body Piercer
Self Employed
04.2018 - 10.2020
Manager, Tattoo Artist & Body Piercer
Art Addictions / Warehouse 13
02.2005 - 04.2018
Certified Body Piercer Instructor
04-2002
Graphic Design
George Brown College