Nickie Lugg
Tattoo Artist, Body Piercer, Laser Specialist
Angus,Ontario
Summary
Knowledgeable Tattoo Artist & Body Piercer bringing 20+ years' experience in the field. Accomplished artist and outgoing people person. Organized and dependable, successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
3
3
Certifications
Work History
Business Owner + Tattoo Artist, Body Piercer
New Wolf Tattoos
03.2022 - Current
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Consulted with customers to assess needs and propose optimal solutions.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
- Communicated with followers to promptly respond to queries and monitor reviews.
- Increased customer engagement through social media.
- Designed and implemented social media strategies to align with business goals.
Tattoo Artist, Body Piercer
Art Ink Collective
07.2021 - 03.2022
- Upgraded tattoo machine to FK Irons Exo, also purchased S8 Thermal copier for ease of stencil making directly from iPad Pro
- Purchased all disposable equipment for tattooing and piercing, as well as all other basic set up requirements
- Maintained hygiene work environment during ongoing covid pandemic
- Ensured consistent customer satisfaction, and comfort throughout tattoo process
- Generated new weekly customers through word of mouth referrals and online promotion
- Gave clients proper aftercare instructions, and disposed of contaminated items in appointed sharps containers.
- Extensive time spent designing hand drawn tattoos, as well as utilizing Procreate on an iPad Pro to draw tattoos and line work.
- Maintained all transactions to obtain balanced budget
- Answering phone calls, replying to emails and managed Square appointment system optimizing time efficiency.
- Responding to messages, updating social media platforms to increase customer engagement
Laser Specialist
Removery
10.2020 - 07.2021
- Adhered to social distancing protocols and wore mask or face shield at all times.
- Conduct consultations with new clients, educating them about laser tattoo
removal process - Communicate realistic removal expectations and treatment outcomes
- Provide safe and thorough laser treatments
- Follow appropriate sanitation and clinical protocols Administrative tasks such as greeting clients, answering phones, responding to emails, handling client
payments, etc. - Manage bookings in collaboration with contact center Manage client files,
photos and information - Drive sales results through consultative selling
- Ensure client satisfaction by delivering superior customer service
- Build loyal referral relationships with tattoo artists, businesses, and clients
- Attended Mindflash training programs to deepen professional skillset, staying up to date on newest policies and procedures
Tattoo Artist, Body Piercer
Self Employed
04.2018 - 10.2020
- Maintained hygiene work environment
- Ensured consistent customer satisfaction, and comfort throughout tattoo process
- Developed and maintained long lasting relationships with clients
- Generated new weekly customers through word of mouth referrals and online
promotion - Gave clients proper aftercare instructions, and disposed of contaminated items in appointed sharps containers.
- Extensive time spent designing hand drawn tattoos, as well as utilizing Procreate on iPad Pro to draw tattoos and line work.
- Maintained all transactions to obtain balanced budget
- Answering phone calls, replying to emails and managed appointment system
optimizing time efficiency. - Responding to messages, updating social media platforms to increase customer engagement
- Accepted and processed customer payments
- Collaborated closely with clients during design revisions, ensuring their vision was accurately captured before beginning the tattoo process
Manager, Tattoo Artist & Body Piercer
Art Addictions / Warehouse 13
02.2005 - 04.2018
- Scheduling appointments, merchandising, and sales of clothing, jewelry, and aftercare products
- Opening and closing studio, cashing out, budgeting and accounting
- Marketing including email and website management and design, newspaper
advertising, designed business cards, aftercare cards, and letterhead branding - General maintenance including supervision of cleaning and sterilization, contacting Medical Waste for bio- hazardous material pickup, and supervising Health Board inspections
- Supervision of shop relocation including design and renovation, and safe equipment practices
- Meeting with clients to design and review custom tattoos
- Tattoo / piercing station maintenance, equipment sterilization, and supply orders
- Body, surface, and micro-dermal piercing; including jewelry selection and placement
Education
Graphic Design
George Brown College
Toronto, ONSkills
Customer Service
undefinedCertification
Certified Body Piercer Instructor
Websites
Timeline
Business Owner + Tattoo Artist, Body Piercer
New Wolf Tattoos
03.2022 - Current
Tattoo Artist, Body Piercer
Art Ink Collective
07.2021 - 03.2022
Laser Specialist
Removery
10.2020 - 07.2021
Tattoo Artist, Body Piercer
Self Employed
04.2018 - 10.2020
Manager, Tattoo Artist & Body Piercer
Art Addictions / Warehouse 13
02.2005 - 04.2018
Certified Body Piercer Instructor
04-2002
Graphic Design
George Brown College
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