Amanda Ferrish
St. Nicholas,PE
Summary
Driven body piercer and entrepreneur with extensive expertise in health compliance and inventory management. Recognized for building lasting client relationships and implementing effective customer service policies to enhance satisfaction and operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Business Owner/Body Piercer
Classy Tattoo Company
Summerside, Prince Edward Island
06.2005 - Current
- Managed daily operations of the tattoo and piercing studio, ensuring smooth workflow and client satisfaction.
- Supervised staff, providing training and support to enhance service quality.
- Developed marketing strategies to attract new clients and promote brand visibility.
- Maintained inventory of supplies, ensuring availability for artists and operations.
- Coordinated client consultations to discuss anatomy, jewellery preferences and placements.
- Ensured compliance with health and safety regulations in the studio environment.
- Cultivated strong relationships with clients, fostering loyalty and repeat business.
- Oversaw financial management, including budgeting and expense tracking for the business.
- Kept records for production, inventory, income, and expenses.
- Oversaw daily operations of the business and provided guidance when needed.
- Determined pricing for products or services based on costs and competition.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Interviewed, trained, and supervised employees with my business partner/tattoo artist
- Monitored cash flow to ensure proper budgeting of resources.
- Managed operations budgeting, accounts payable, and accounts receivable and payroll.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Resolved issues quickly through meticulous research and quick decision-making.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Ensured compliance with all local laws and regulations related to the business operations.
- Kept up-to-date on regulatory changes affecting business operations.
- Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
- Scheduled maintenance activities for equipment used by the business.
- Conducted regular meetings with employees to review progress towards company goals.
- Managed inventory levels to meet customer demand while minimizing costs.
- Participated in trade shows, conventions, and other events related to industry promotion.
- Resolved customer concerns swiftly to maintain satisfaction levels.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Consulted with clients to understand their preferences and provide guidance.
- Maintained a clean and organized workspace to ensure efficient operations.
- Educated clients on aftercare procedures for optimal healing and care.
- Utilized specialized tools to execute precise body piercings effectively.
- Assisted in inventory management of piercing supplies and materials.
- Trained junior piercers on best practices and safety procedures.
- Collaborated with tattoo artists to enhance overall client experience at the studio.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained records of customer service transactions including pricing, product descriptions.
- Maintained a clean and sanitary work environment, ensuring the highest standards of hygiene.
- Performed body piercings using sterile technique, following strict safety and hygiene protocols.
- Demonstrated knowledge of different types of piercing techniques, anatomy, and healing processes.
- Kept up-to-date with current trends in body art designs by attending workshops and seminars.
- Ensured that clients had valid ID for age verification prior to performing piercings.
- Greeted customers and provided information about body piercing services.
- Provided advice on choosing jewelry materials such as gold, silver, titanium or stainless steel.
- Adhered to local health regulations concerning body piercing procedures.
- Conducted consultations with clients to determine desired look or type of piercing.
- Recorded client information in database system accurately and completely.
- Followed established guidelines related to occupational safety and health regulations.
- Offered guests positive experiences to promote loyalty and bring in repeat business.
- Kept client health and personal information private and confidential.
Education
High School Diploma -
Evangeline School
Wellington, PE06-1999
Some College (No Degree) - Cosmetology
Holland College
CharlottetownSkills
- Body piercing techniques
- Health and safety compliance
- Customer consultation
- Inventory management
- Client relationship management
- Problem solving
- Effective communication
- Time management
- Decision making
- Conflict resolution
- Driven and determined
- Task delegation
- Entrepreneurial personality
- Verbal and written communication
- Bookkeeping
- Relationship building
- Work Planning and Prioritization
- Organizational development
- Attention to detail
- Customer service
- Quality assurance
- Customer relations
Languages
English
Full Professional
French
Professional
Certification
CBDC Certificate of achievement for successful completion of The Entrepreneurship Training Program, 8th of February, 2005
Accomplishments
CBDC Certificate of Achievement, CBDC Day, Member of the CBDC Table of Honor, in recognition of Business Excellence, 10th of May, 2006
References
References available upon request.
Timeline
Business Owner/Body Piercer
Classy Tattoo Company
06.2005 - Current
High School Diploma -
Evangeline School
Some College (No Degree) - Cosmetology
Holland College