Nickie CREELMAN

I originally was hired at HUB to take over an individual book of business (from the Elevate Insurance acquisition) and upon the Merge of IBU Regionalized team, I combined with the IBU team as a Retention Broker. Managed the renewal aspect of a diverse book of business. Ensuring details, operations and terms were all reviewed and renewal orders received and coverages bound in a timely manner. . Assisted in any other aspect of IBU as required to best meet client needs and assist my coworkers to ensure they could succeed. In this role I was also the “go to” person for questions, procedures and for advice on the best way to tackle an issue or handle a client.

In May 2023 I was asked to move to the large Business Unit as a Commercial Account Manager. This moved filled a void for the LBU team and has provided a learning experience for my personal growth. As an LBU account manager I get to assist the Exec in day to day tasks and ensure his client's needs are met. This could be anything from pinks, certs or processing renewals, checking documents for accuracy and handling incoming day to day calls.

• Full Service Commercial Broker responsible for everything from quoting with prospects, marketing to insurers, presenting terms to customers and explaining coverages, binding new business and servicing the needs of all customers at any point
• Providing certificates of insurance and pink cards, endorsing / renewing and handling renewal lists including renewal remarkets when necessary.

• Receive incoming mail online and check for accuracy against broker notes
• Invoice and process documents accordingly including preparing letters for Brokers to mail documents
• Assisted in Accounts Reconcilliations to locate and fix discrepancies.

• Upon moving to AB in 2007 I began work with Phoenix (now HUB) as a Commercial Account Manager
• Later moved to Commercial IBU Executive and then to Commercial Marketing Broker as the needs of the office changed
• My extensive experience allowed me to move up to Marketing Broker quickly as the need opened up
• After having my son in 2012 and maternity leave ending, there were no positions available to accomodate the hours I was able to work so I did not return
• Duties included everything from processing to certificates, taking calls, working with clients, explaining coverages, negotiating terms with Underwriters, and preparing term sheets and proposals for Executives.

• Details upon request