CHRIS QUEEN
McGregor,Canada
Summary
Results-driven Insurance Professional with 15+ years of brokerage experience in Personal and Commercial Lines, including 6 years as a Commercial Lines Manager overseeing a team of 8. Proven expertise in risk assessment, policy development, E&O and Contractor Group Programs, and commercial real estate insurance. Background in building a book of business, property management, construction, and electrical trades provides a distinct edge in understanding client risk profiles. Consistent track record of exceeding sales targets, building lasting client relationships, developing efficient workflows, and driving profitable growth through strategic planning and strong team leadership.
Overview
20
20
years of professional experience
Work History
Commercial Lines Manager
Easyinsure (Division of Hub International)
Windsor
02.2020 - 02.2026
- Collaborated with division leaders and consultants to develop and execute strategies for sales growth and expanding commercial insurance offerings
- Supervised and developed staff through training programs covering underwriting procedures, risk assessment, policy compliance, and regulatory requirements
- Conducted periodic performance reviews with staff to assess progress against objectives and goals
- Analyzed market trends and researched industry developments through seminars and trade shows to identify new business opportunities
- Provided guidance on complex underwriting decisions, drafted precise quotes based on comprehensive risk assessments, and contacted underwriters to obtain binder coverage
- Managed commercial insurance portfolios for diverse VIP clients, ensuring compliance with industry standards and applicable regulations
- Oversaw Online E&O Insurance Group Programs, including monthly Bordereaux submissions
- Implemented best practices for claims management to enhance client satisfaction and retention
- Resolved customer complaints and disputes quickly and efficiently
- Streamlined office operations by establishing efficient workflows, scripts, and technology solutions to improve productivity
- Conducted internal audits of commercial lines activities and produced detailed reports on key metrics including premium volume, retention rates, and claims experience
- Facilitated cross-departmental communication on commercial lines issues and maintained accurate records of all related transactions
Insurance Broker
DPM Insurance Group
Essex, Ontario
08.2011 - 01.2020
- Cultivated lasting client relationships and professional networks through community engagement and industry networking events, generating consistent referral streams and new clientele
- Coordinated consultations to assess individual client needs, delivering tailored coverage recommendations and clearly explaining policy options, benefits, and key features
- Drove client retention by identifying premium discounts, monitoring changing coverage needs, and proactively managing policy renewals
- Developed cross-selling opportunities across multiple insurance companies, upselling products and services to maximize revenue
- Secured underwriting approvals by accurately completing applications and liaising with carriers to obtain coverage
- Resolved billing discrepancies and processed applications, cancellations, and invoices with a high degree of accuracy
- Managed multiple accounts simultaneously, balancing client service with administrative responsibilities and deadlines
- Implemented proven sales strategies and marketing initiatives to eliminate downtime and drive consistent production
Property Manager
Abbey Rentals And Property Management
London, Ontario
04.2006 - 07.2011
- Maintained accurate records of all correspondence with and from tenants.
- Inspected property every quarterly, took pictures and wrote reports regarding findings for submission to Owners.
- Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Ensured timely production of annual rent, operating expense and real estate tax adjustments.
- Oversaw daily operations, maintenance and administration of various properties.
- Managed routine maintenance and emergency response services provided by contractors and vendors.
- Handled resident complaints and expedited all maintenance requests.
- Established and implemented leasing goals while managing effective lease expiration program.
Education
Associate of Arts - Registered Insurance Broker (R.I.B.O)
The Insurance Institute Of Ontario
London08-2008
Associate of Arts - Law & Security Administration
St. Clair College
Windsor, ON05-2002
Skills
- Applied Rating Services
- Sig XP Broker Management System
- Epic Broker Management System
- Microsoft Office & Excel & One Note
- CXOne Phones System
- Well Versed in Microsoft Teams & Zoom
- Well Versed in Claude AI Capabilities
- Policy Management including VIP Clients & Policy Retention Expertise
- Cross-selling & Upselling
- Commercial Insurance including Reality, Contractor, IRCA, Fleet, Surety , E&O, D&O
- Personal Lines Account Management
- Claims Handling
- 6 Years of Team Lead Experience staff of 8 Brokers
- New Agent/Broker Trainer
- Compliance & Audit Experience
- Worked Hybrid/Remote for 6 Plus Years
- Provincially Licensed in 9 Provinces
Languages
English
Activities
- Longtime Legion Member Essex Branch 201, countless hours volunteering
- Experienced in Carpentry (6500 Hours) & Electrical (11000 hours)
- Member of St. Clair College Athletic Association
Accomplishments
-Provincial Champion in Jr Hockey & Golf
- Insurance is the Family Business - Father was Broker for 30 years, Brother currently Claims Adjuster
- Insurance is the Family Business - Father was Broker for 30 years, Brother currently Claims Adjuster
Timeline
Commercial Lines Manager
Easyinsure (Division of Hub International)
02.2020 - 02.2026
Insurance Broker
DPM Insurance Group
08.2011 - 01.2020
Property Manager
Abbey Rentals And Property Management
04.2006 - 07.2011
Associate of Arts - Registered Insurance Broker (R.I.B.O)
The Insurance Institute Of Ontario
Associate of Arts - Law & Security Administration
St. Clair College