Reviewed and analyzed contractual obligations and agreements to released funds to residential mortgage applicants, handling upwards of 15 files per day
Revised the method to return funds from resolving 5+ deals not closed
Collaborated with team members fund deals worth up to $1.5 million daily in accordance to AML and RESL requirements
Handled confidential information regarding applicants through phone and email following strict quality and service procedures
Maintained positive external and internal partnerships with sales managers, brokerages, and lawyers to ensure smooth transaction completions
Order Processing Associate - Front Desk
Toronto Research Chemicals Inc.
04.2023 - 10.2023
Processed and sorted 200 customer service inquiries through email and phone using task management systems such as Salesforce, IFS and FileMaker, maintaining one-day response time
Performed various administrative tasks to aid in the organization of the office departments, such as faxing, managing calendars, and booking rooms
Promoted employee engagement with more than 70% attendance as part of TRC Social Committee
Junior Separations Specialist
Toronto Research Chemicals Inc.
02.2022 - 04.2023
Interpreted data from NMR, MS, Karl Fisher, analytical HPLC and Ionic Chromatography to determine purity of high value products for Quality Assurance
Presented scientific data and methodology in written and oral reports to ensure compliance and continuous efficiency improvement
Recipient of Star of the Week, recognized for outstanding teamwork in boosting efficiency by over 25%, tracked using Smartsheet
Education
Course - Intermediate French B1-B2
École Polytechnique De Montréal
Montreal, QC
12.2024
Bachelor of Science - Business Administration and Chemistry
Trent University
Peterborough, ON
05.2021
Skills
Microsoft Office Suite (Intermediate proficiency)
Strong oral and written communication
Organizational skills
Multi-tasking in fast-paced environments
Certification
Mortgage Agent, REMIC, 03/01/24
Timeline
Mortgage Funder
First National Financial LP
03.2024 - Current
Order Processing Associate - Front Desk
Toronto Research Chemicals Inc.
04.2023 - 10.2023
Junior Separations Specialist
Toronto Research Chemicals Inc.
02.2022 - 04.2023
Course - Intermediate French B1-B2
École Polytechnique De Montréal
Bachelor of Science - Business Administration and Chemistry
Trent University
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