Ana Gabriela Salmistraro
Edmonton,Alberta
Summary
Versatile and results-driven professional with a track record of enhancing operational efficiency at Toronto-Dominion Bank. Excelled in multitasking and effective time management, achieving timely loan closings and improving documentation accuracy. Demonstrated strong communication and teamwork, significantly contributing to team success. Skilled in resolving complex issues and providing exceptional customer service, consistently meeting and exceeding employer expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mortgage Funder
Toronto-Dominion Bank
01.2024 - Current
- Contributed to team's success by providing training and guidance to new Mortgage Funders on company policies and procedures.
- Achieved timely closings on loans while adhering to strict deadlines and regulatory requirements.
- Resolved complex issues related to mortgage funding by collaborating with other departments, such as title companies and appraisers.
- Enhanced accuracy of mortgage documentation by thoroughly reviewing all paperwork prior to submission for approval.
Host
Meet In Gastown
08.2022 - 09.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Optician
Hollyburn Eye Care
01.2022 - 09.2023
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Host
MILA
06.2021 - 03.2022
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Assistant Manager
Hollister
03.2019 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
BBA - Business Management
Capilano University
North Vancouver, BC03.2019
Skills
- Strong Communication Skills
- Collaboration and Teamwork
- Multitasking proficiency
- Effective Time Management
- Team player mentality
- Fluent in English and Portuguese
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Certification
- Licensed Mortgage Broker - June 2024
Timeline
Mortgage Funder
Toronto-Dominion Bank
01.2024 - Current
Host
Meet In Gastown
08.2022 - 09.2023
Optician
Hollyburn Eye Care
01.2022 - 09.2023
Host
MILA
06.2021 - 03.2022
Assistant Manager
Hollister
03.2019 - 01.2022
BBA - Business Management
Capilano University
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