Overview
Work History
Education
Skills
Languages
Timeline
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NICKETHA VASANTHARAJAN

Overview

2
2
years of professional experience

Work History

Order Processing Associate - Front Desk

Toronto Research Chemicals Inc.
04.2023 - 10.2023
  • Processing and sorting 200+ customer inquiries about purchase orders, shipments and chemicals through email and phone using Salesforce, IFS and FileMaker per day
  • Coordinating varies customer service tasks such as forwarding calls to respective departments, up 30 calls a day
  • Working in a team to meet productivity goals efficiently, exceeding target goals 20% times in a month
  • Promoting company engagement with more than 70% attendance through organizing outdoor social events as part of TRC Social Committee
  • Utilizing online databases to answer customer inquiries rapidly and efficiently resulting in a boost in corporate image by 20%
  • Streamlined order processing time with efficient data entry and accurate documentation of customer orders and other administrative duties

Junior Separations Specialist

Toronto Research Chemicals Inc.
02.2022 - 04.2023
  • Performed more than 300 Flash Chromatography purifications and manual columns in normal and reverse phase chromatography in a year
  • Collaborated with synthetic chemists in an immersion program over two months to purify chemical solutions throughout the chemical production process with a variety of reagents
  • Interpreted data from NMR, MS, Karl Fisher, analytical HPLC and Ionic Chromatography to determine purity of high value products and communicate results in clear and meticulous reports
  • Recipient of Star of the Week, recognized for outstanding teamwork in boosting efficiency by over 25%

Retail Associate

Ardene Holdings, Inc.
10.2021 - 02.2022
  • Increased sales revenue by offering targeted promotions and upselling related items while meeting changing quotas throughout the week.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.

Education

Online Course - Intermediate French B1 - B2

École Polytechnique De Montréal
Montreal, QC
04.2024

Bachelor of Science - Business Administration And Chemistry

Trent University
Peterborough, ON
05.2021

Skills

  • Strong interpersonal and communication skills
  • Data Entry Proficiency and time management abilities
  • Generating reports, processing metric calculations and reported results in concise documents using Microsoft Office and Google Suite
  • Effectively communicating complex knowledge understandably in-person and online to a range of audiences
  • Proficient in data logging and high attention to detail for record keeping and administration work

Languages

French
Limited Working
Tamil
Elementary

Timeline

Order Processing Associate - Front Desk

Toronto Research Chemicals Inc.
04.2023 - 10.2023

Junior Separations Specialist

Toronto Research Chemicals Inc.
02.2022 - 04.2023

Retail Associate

Ardene Holdings, Inc.
10.2021 - 02.2022

Online Course - Intermediate French B1 - B2

École Polytechnique De Montréal

Bachelor of Science - Business Administration And Chemistry

Trent University

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NICKETHA VASANTHARAJAN