Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NICK STENEKER

Richmond

Summary

NASM Certified Personal Trainer and fitness professional seeking a position with City Of Richmond. Skilled in helping clients reach exercise goals. Completed BCPTI - The British Columbia Personal Training Institute and 1 week Practicum at fitness world Cambie/Richmond including trainer shadowing, cueing clients and helping facilitate group worx class.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Order Management Specialist

Microserve
01.2022 - Current
  • Manage Health BC Order Customer Service Board and resolve issues for BC Health Care.
  • Solve Customer Issues with over 300 orders per month with all health authorities in BC through Email and Phone call.
  • Enter Project Sales Orders and work closely with project managers to ensure accurate quantities, returns and deployments
  • Provide quotes for new parts and knowledge about the current devices we use.

Hard Goods Customer Service Associate

Sport Chek
11.2017 - 08.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Inside Sales & Customer Service Representative

Kanata Promo
03.2021 - 12.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Volunteer

Burnette Fellowship Church
07.2014 - 08.2014
  • Group Leader for special events and Summer Kids Program with over 200 kids.
  • Supported engaging, and fun events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

ESL Teacher

English Language Instructor
05.2019 - 01.2020
  • Educated students in basics of English grammar and conversational speaking with classes up to 14 students and group outings with 30+ students.
  • Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
  • Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.

Education

NASM - National Academy of Sports Medicine Certification

BCPTI - The British Columbia Personal Training Ins
Richmond, BC
04.2024

Bachelor of Science - Psychology

Douglas College
New Westminster, BC
04.2019

Skills

  • Active Listening
  • Reflective Listening
  • Empathy
  • Open Ended Questions
  • Confidentiality
  • Identifying Barriers
  • ERP Systems
  • Critical Thinking

Certification

  • NASM Certified Personal Trainer 7 (CPT)

Timeline

Order Management Specialist

Microserve
01.2022 - Current

Inside Sales & Customer Service Representative

Kanata Promo
03.2021 - 12.2021

ESL Teacher

English Language Instructor
05.2019 - 01.2020

Hard Goods Customer Service Associate

Sport Chek
11.2017 - 08.2019

Volunteer

Burnette Fellowship Church
07.2014 - 08.2014

NASM - National Academy of Sports Medicine Certification

BCPTI - The British Columbia Personal Training Ins

Bachelor of Science - Psychology

Douglas College

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NICK STENEKER