Anette Revello
Toronto,ON
Summary
Dynamic Customer Service Representative with a proven track record at SITEL Panama, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in problem resolution and data entry, I consistently deliver satisfactory outcomes, fostering team development and ensuring a positive customer experience.
Overview
2
2
years of professional experience
Work History
Order Management Specialist
Sitel Panama
06.2022 - 07.2023
- Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Established strong working relationships with key clients through exceptional service delivery resulting in long-term partnerships.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Fielded 50 incoming calls daily and addressed order questions and concerns to serve customer needs.
Customer Service Representative
Sitel Panama
06.2021 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Panamerican Institute (IPA)
Panama, Panama12.2003
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Team development
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Order Management Specialist
Sitel Panama
06.2022 - 07.2023
Customer Service Representative
Sitel Panama
06.2021 - 06.2022
High School Diploma -
Panamerican Institute (IPA)
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