Nick Roman
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
5
5
years of professional experience
Work History
General Manager
Anytime Fitness
Richmond, BC
01.2022 - Current
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Analyzed market trends and competitor activities to create competitive advantages.
- Managed Company communications across 4 facilities.
- Assisted in recruiting, hiring and training of team members.
Recreation Front Desk Attendant
Steveston Community Centre
Richmond, BC
06.2022 - 02.2024
- Provided information to the public about events and Community Centre programs
- Set up rented rooms for meetings and special events including preschool programs
- Maintenance of the facility including upkeep of sanitization options in the fitness center
- Able to use software such as Perfectmind and REDMS to create profiles, register patrons for programs and track class statistics.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
Management Trainee
Kal Tire
02.2021 - 02.2022
- Responsible for managing appointments and sales
- Supervised team members by delegating tasks and overseeing opening, closing, and changing shifts
- Detected maintenance problems and team performance issues with regular inspections of work areas and equipment
- Reinforced company's culture of safety, inclusivity, and teamwork with regular team meetings.
Member Experience Manager
Anytime Fitness
03.2020 - 03.2021
- Cleaning of facility and managing supplies
- Solved conflict between members and upheld policies
- Managed daily workloads by organizing effective schedules and delegating tasks
- Directed staff management, task delegation, merchandising, and customer service.
Assistant Manager
Club 16 Trevor Linden Fitness
01.2019 - 12.2019
- Delegated tasks to appropriate staff members and monitored performance
- Coordinated employee schedules to provide adequate staff coverage
- Supported senior managers with day-to-day operational requirements.
Education
Double Dogwood Diploma -
New Westminster Secondary School
New Westminster, BC06.2017
Skills
- Performance optimization
- Fluent in Three Languages English, French and Romanian
- First Aid Certified
- Confident leader who is organized and experienced at directing a team
- Leadership and team building
- Training and coaching
- Customer Relationship Management
- Staff Development
- Adaptable
References
- Thomas Rensleigh, Kal Tire, (604)-996-4299 (General Manager)
- Ryan Deo, Club 16 Trevor Linden Fitness, 778-522-0728 (General Manager)
- Inder Singh, Anytime Fitness Tsawwassen, 778-988-7077, Deltabc3@anytimefitness.com (General Manager)
- Blake Philpott, Anytime Fitness Richmond, 778-389-4467, Blake.philpott@anytimefitness.ca (Director of Operations)
- Robert Misa, Anytime Fitness Richmond, 778-898-5798, Robert.misa@anytimefintess.com (Regional Manager)
Languages
English
Native or Bilingual
French
Professional Working
Romanian
Native or Bilingual
Timeline
Recreation Front Desk Attendant
Steveston Community Centre
06.2022 - 02.2024
General Manager
Anytime Fitness
01.2022 - Current
Management Trainee
Kal Tire
02.2021 - 02.2022
Member Experience Manager
Anytime Fitness
03.2020 - 03.2021
Assistant Manager
Club 16 Trevor Linden Fitness
01.2019 - 12.2019
Double Dogwood Diploma -
New Westminster Secondary School