Nick Pachyn
Rancho Mission Viejo,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for the guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
Salt Creek Grille
06.2024 - Current
- Delivered high-quality service to guests in a busy, upscale dining environment
- Provide detailed recommendations on food and wine pairings based on guests' preferences and dietary restrictions.
- Properly reset guests cutlery between courses
- Anticipate guest needs and resolve issues promptly to ensure customer satisfaction.
- Upsell premium menu items and beverages, achieving daily sales goals.
Serve
South Of Nicks
02.2023 - 05.2024
- Providing exceptional customer service to each guest.
- Anticipating the guests needs by paying attention to detail and staying focused
- Help to search for what best fits their palette and providing recommendations and accommodate to any allergies
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Bellman
Surf And Sand Resort
02.2021 - 01.2023
- Greeted guests upon arrival, providing immediate assistance with luggage, transportation, and guest requests.
- Provided knowledgeable information about hotel amenities, nearby attractions, dining options, and transportation services.
- Assisted with room deliveries, guest packages, and special requests while maintaining professionalism and discretion at all times.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
Server
Aveo Table & Bar at Monarch Beach Resort
11.2016 - 01.2021
- Providing exceptional customer service following Forbes 5 star standards
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Worked collaboratively with kitchen staff and other servers to meet customer needs and ensure smooth service.
- Provide attentive, personalized service in a fast-paced, high-end dining environment with a focus on quality and customer satisfaction.
Education
Degree -
Dana Hills High School
Dana Point, CA06.2014
Skills
- Strong verbal communication skills for interacting with guests and team members
- Capable of managing multiple tables and tasks in a fast-paced environment
- Proficient in handling customer complaints with tact and professionalism, ensuring guest satisfaction
- Excel in customer service & hospitality
- Driven & motivated
- Extensive menu knowledge
Timeline
Server
Salt Creek Grille
06.2024 - Current
Serve
South Of Nicks
02.2023 - 05.2024
Bellman
Surf And Sand Resort
02.2021 - 01.2023
Server
Aveo Table & Bar at Monarch Beach Resort
11.2016 - 01.2021
Degree -
Dana Hills High School
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