NICK MOHAMED

• Directed large-scale digital transformation programs, utilizing change management and agile methodologies to modernize mission-critical systems i.e Communication Centers, Emergency Operation Centers, and mobile command vehicles.
• Managed IT teams across Infrastructure, Desktop Applications, Multimedia/E-Disclosure, and Client Services to deliver innovative digital services, optimize operational efficiency, and enhance user experiences for internal and external stakeholders.
• Enhanced cybersecurity by researching, deploying, and upgrading measures to safeguard infrastructure against internal and external threats, adhering to industry best practices.
• Drove continuous service improvements by implementing ITIL frameworks, defining KPIs and SLAs, and refining operational processes to support organizational IT requirements.
• Collaborated with regional entities to manage shared infrastructure, including 9-1-1 contact Centers and administrative phone systems, enhancing community safety and operational readiness.
• Developed comprehensive RFPs, conducted vendor assessments, and provided risk, compliance, and financial recommendations to support informed decision-making.
• Consulted with internal stakeholders across all command levels to build business cases, secure approvals, and align technology priorities with organizational goals.
• Represented York Regional Police in governance and industry forums, contributing to regional and national standards through participation in CPEG, ESWG, OACP, and NENA committees.
• Maintained robust asset management practices, ensuring the accuracy of hardware inventories, warranties, and software licensing compliance.
• Designed and established a Network Operations Center (NOC) to enable proactive monitoring and management of network infrastructure and enterprise applications.
• Implemented robust security measures within cloud operations to protect sensitive company information.

Key Achievements

Strategic Leadership & Talent Development

• Instituted IT training, certification programs, and cross-training opportunities to elevate team expertise, foster resilience, and ensure alignment with ITIL frameworks for continuous service improvement.
• Advocated for additional full-time employees (FTEs) through comprehensive business cases to enhance development and adoption speed for critical projects.
• Promoted a culture of continuous learning and professional development within the Information Technology Department.
  

Financial Planning & Process Optimization

• Managed and optimized multimillion-dollar IT budgets, implementing advanced financial forecasting and licensing strategies e.g., Microsoft Azure/Office 365 to drive cost efficiency and resource allocation.
• Developed strategic plans for the adoption of emerging technologies, resulting in improved business processes and cost reductions.
  

Digital Transformation

• Led multi-year cloud service adoption projects, including Business Continuity, Disaster Recovery, and Office 365 migration, ensuring security, policy compliance, and cost governance.
• Spearheaded the modernization of legacy systems, including migrating to Axon body and vehicle-mounted cameras, Next Generation 9-1-1 NG 9-1-1, and advanced real-time operational technologies.
• Implemented Microsoft SharePoint to optimize workflows, enhance project tracking, and significantly reduce processing times from weeks to hours, effectively demonstrating key performance indicators KPIs and return on investment (ROI) to drive organizational adoption.
• Directed the design, deployment, and support of 1, 200 smartphones for frontline officers, integrating secure Enterprise Mobility Management (EMM) platforms and multi-factor authentication to enhance productivity.
  
  Infrastructure & Operational Excellence
• Overhauled York Regional Police's IT infrastructure, achieving 80% virtualization, reducing server delivery times from weeks to minutes, and establishing a secondary data center for high availability.
• Conducted regular audits on IT systems to ensure compliance with industry standards and regulations.
• Implemented ITIL-based service management systems to streamline client services, integrate change/asset management, and improve operational visibility.
• Transitioned telephony systems from legacy infrastructure to Cisco VoIP, mitigating operational risks, lowering costs, and enabling Unified Communications to improve organizational connectivity and collaboration.
• Redesigned and modernized the data center with automated HVAC systems to enhance efficiency and sustainability, while implementing robust Business Continuity and Disaster Recovery frameworks.
• Modernized Physical Access Management (PAM) and CCTV infrastructure with open-standard solutions, enabling next-generation situational awareness and improving public safety partnerships.
• Architected and deployed the Real-Time Operations Center (RTOC) and Major Incident Support Center
• MISC to advance data visualization and empower data-driven decision-making during high-stakes events such as Pan Am Games and various police-related incident management.

• Designed and built the labs and faculty infrastructure for Centennial's Story Arts Center and joint programs with the University of Toronto Scarborough (UTSC).
• Working with various hospitals in Toronto and Ottawa, prototyped and tested ORION-CANARIE, Canada's National Research and Education Network (NREN).
• Directed IT services and infrastructure supporting over 5,000 users across multiple campuses, ensuring seamless delivery of academic programs and administrative operations.
• Directed IT operational and strategic planning while collaborating with academic leadership to integrate emerging educational technologies, enhancing student learning experiences and optimizing operational workflows.
• Co-led the College Infrastructure team to ensure optimal performance and maintenance of the institution's infrastructure, including network and server management.
• Supervised the selection, training, and placement of cooperative field placement candidates, fostering successful career development opportunities.

Key Achievements

• Led campus-wide initiatives in IT service consolidation, disaster simulation funding, and multimedia course development, enhancing the college's national ranking and operational resilience.
• Managed over 5, 000 workstations across lab environments and implemented a campus-wide desktop management system, ensuring efficient support and infrastructure maintenance.
• Partnered with the College IT Department and academic steering committee to develop IT policies, standards, and state-of-the-art multimedia course offerings, elevating the college's national ranking.
• Directed campus network upgrades to support advanced digital animation and visual arts labs, providing reliable, high-performance computing and network infrastructure.
• Spearheaded technology initiatives such as Pay-for-Print, Smart Classrooms, and enhanced communication tools, driving continuous improvement across academic and administrative areas.
• Provided strategic IT consultation on curriculum development and infrastructure, forecasting technology needs to support institutional growth.
• Built and led a high-performance IT support team with a focus on exceptional customer service and adaptability.