Jenna Neill
Aurora,ON
Summary
Dedicated and experienced professional with a strong background in hospitality and surveillance monitoring, seeking a challenging role in 911 communications. Adept at maintaining composure in high-pressure situations, my hospitality experience has honed my interpersonal and customer service skills, ensuring effective communication and empathy. Proven ability to monitor and assess situations quickly and accurately, gained through surveillance roles. Eager to leverage my diverse skill set and commitment to public safety in a dynamic 911 communications environment, where I can contribute to rapid response and lifesaving efforts.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Surveillance Monitor
York Regional Police
04.2022 - Current
- Continuously monitor all audio/visual communications communications (phone calls, texts) in accordance to legal authorization.
- Maintain detailed logs and records of all monitored communications including timestamps, parties involved, and all pertinent information. Accuracy and completeness being crucial.
- Strictly adhered to all legal and ethical guidelines governing surveillance activities including privacy laws, court orders and agency policies.
- Collaborated closely with law enforcement personnel and investigators to provide real-time updates related to ongoing investigations.
- Communicating with detectives in time-sensitive situations for the safety of civilians and undercover officers.
- Ensure the security and confidentiality of intercepted communications and sensitive data, taking all necessary precautions to prevent unauthorized access or leaks.
Server/ Variable Manager
The Keg Restaurant And Bar
09.2017 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Accomplished multiple tasks within established timeframes.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Bachelor of Arts - Criminology
York University
Toronto, ON06.2014
Skills
- Critical Thinking
- Active Listening
- Adaptability
- Problem Solving
- Customer Service
- Interpersonal Skills
Languages
English
Native or Bilingual
Certification
CPR Level C Certified - November 2023
Smart Serve Certified
Timeline
Surveillance Monitor
York Regional Police
04.2022 - Current
Server/ Variable Manager
The Keg Restaurant And Bar
09.2017 - Current
Bachelor of Arts - Criminology
York University
CPR Level C Certified - November 2023
Smart Serve Certified
Similar Profiles
KIAN TITUSKIAN TITUS
Youth in Policing Initiative at York Regional PoliceYouth in Policing Initiative at York Regional Police
James BrookesJames Brookes
Computer Forensics Examiner at York Regional PoliceComputer Forensics Examiner at York Regional Police
Daniel CainesDaniel Caines
Volunteer at York Regional PoliceVolunteer at York Regional Police