Nick Frisby
Hamilton
Summary
Dynamic customer support sales professional with a proven track record. Driving nearly $10M in sales through exceptional relationship building and effective time management skills. Passionate about delivering outstanding customer service and fostering strong client connections. Skilled in analyzing and understanding customer needs and providing tailored solutions enhancing satisfaction and loyalty. Adept at navigating fast-paced environments while maintaining attention to detail and prioritizing tasks efficiently. Committed to continuous improvement and eager to leverage my expertise ro contribute to team success and elevate customer experience.
Overview
4
4
years of professional experience
Work History
Customer Support Advisor
Brandt Tractor
07.2023 - Current
- Manage and grow a roster of accounts across an assigned territory for one of Canada’s largest Peterbilt dealer networks. Growing territory sales by nearly $10 million since hired.
- Develop and maintain strong customer relationships through regular on-site visits, ensuring high levels of service and customer satisfaction.
- Identify new business opportunities and drive growth across parts, service, and truck sales segments.
- Collaborate with internal departments to ensure timely resolution of customer issues and alignment with Brandt’s service standards.
Licensed Insurance Agent
Desjardins Insurance
12.2021 - 07.2023
- Delivered professional insurance advice and tailored coverage solutions to a diverse portfolio of clients.
- Exceeded sales and retention targets by providing consistent, high-quality service and proactive follow-ups.
- Supported corporate sales initiatives while ensuring compliance with Desjardins’ standards.
Education
OTL Insurance Certificate - Insurance And Risk Management
Insurance Institute of Canada
Toronto11-2020
Advanced Diploma - Advertising & Marketing Communications Management
Mohawk College of Applied Arts And Technology
Hamilton, Ontario04-2018
Sales License - OMVIC Sales Course
Georgian College
Barrie06-2018
Skills
- Customer success management
- Account analysis
- CRM proficiency
- Upselling strategies
- Data-driven insights
- Financial acumen
- Client onboarding
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
Timeline
Customer Support Advisor
Brandt Tractor
07.2023 - Current
Licensed Insurance Agent
Desjardins Insurance
12.2021 - 07.2023
OTL Insurance Certificate - Insurance And Risk Management
Insurance Institute of Canada
Advanced Diploma - Advertising & Marketing Communications Management
Mohawk College of Applied Arts And Technology
Sales License - OMVIC Sales Course
Georgian College