Nichole Benson

Secondhand Dealer

Bay 101 Casino

San Jose, California

01.2020 - 07.2025

Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Adhered to company and game policies as well as state and federal regulations.
Ensured accurate financial transactions by adhering to strict cash handling policies and maintaining meticulous records.
Excited guests through engaging conversation while dealing cards efficiently for seamless gameplay experience.
Assisted in the training of new dealers, sharing expertise on game rules and procedures for an efficient onboarding process.
Inspected cards and gaming equipment to verify proper functioning and good working order.
Monitored gaming tables closely, identifying potential issues or disputes and resolving them promptly to uphold casino standards.
Maintained a clean, organized, and welcoming environment for customers to enjoy their gaming experience.
Educated players about game rules as needed, clarifying any ambiguities or misunderstandings in an approachable manner.
Oversaw Number table games.
Dealt appropriate number of cards to each player and verify placed bets before starting game.
Enhanced customer satisfaction by providing personalized assistance and tailored recommendations.
Collaborated with management to develop strategies for optimizing dealer performance and improving overall operational efficiency.
Adhered to all local laws, regulations, and casino policies consistently, upholding high ethical standards in all professional duties performed.
Coordinated with floor supervisors regularly regarding table assignments and breaks, ensuring smooth transitions and consistent dealer coverage.
Implemented security measures during gameplay, deterring instances of cheating or fraud while preserving the integrity of the games offered.
Managed inventory effectively, ensuring the availability of products for customers and minimizing stock discrepancies.
Participated in ongoing professional development opportunities, staying current on industry trends and best practices for superior job performance.
Supported marketing initiatives by informing players about upcoming promotions or events designed to enhance their enjoyment at the establishment.
Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
Strengthened relationships with vendors to ensure timely deliveries and maintain a diverse product selection.
Learned and followed company procedures to maintain consistency and standards.
Managed chips and money transactions with attention to detail to prevent fraud.
Enforced game rules to maintain fair paly and avoid disputes.
Handled and shuffled cards and playing pieces to maintain game integrity.