Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alphaneise Stubbs

Niagara Falls,Canada

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Hardworking and passionate job seeker with strong organizational skills eager to secure a position in the customer service area be it entry level or team leadership . Ready to help team achieve company goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Dynamic individual with hands-on experience in Customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

21
21
years of professional experience

Work History

Casino Dealer

Bahamar Resort and Casino
04.2017 - 11.2024
  • Dealing of table games such as Black Jack, Baccarat and all Carnival games
  • Extend superior customer service to all patrons, providing them with the 'Wow' experience they will never forget!

Call Center Agent

The National Insurance Board of the Bahamas
04.2021 - 05.2022
  • Answering 100 or more calls daily ensuring customer needs are met
  • Handling customer complaints, claims, and other issues in a timely manner
  • Directed incoming calls to the appropriate department promptly.
  • Knowledge of the insurance and pension act of the Bahamas

Store Manager

Islandluck Webcafe
11.2015 - 04.2017
  • Overseeing of all staff in the store
  • Ensure store day to day operations runs smoothly
  • Conducting daily store reports
  • Cashing
  • Training staff in superior customer service
  • Training in Croupier dealing in the following games Baccarat, Black Jack and 3 Card Poker

Store Manageress

FML Group of Companies Ltd.
09.2011 - 02.2014
  • Oversee a staff of five persons daily
  • Record collection of revenue
  • Ensure all funds are accurate and the stores' daily operation runs properly
  • Provide excellent customer service while maintaining a positive work environment between staff and clients

Reservation Agent

Bahamasair Holdings Ltd.
01.2004 - 12.2011
  • Accurately and efficiently book reservations over the telephone
  • Provide excellent customer service to all our valuable clients
  • Provide travel information including: seat availability; fare information; schedules; rentals and other information relevant to the customers' travel plans
  • Maintain a daily sales log of all reservations booked
  • Product monthly reports based on daily sales log
  • Advise ground staff and ticket agents of any changes in passenger itinerary
  • Collection of revenue via credit card sales
  • Data Entry
  • Relief Administrative Assistant in Executive Office
  • Routine clerical duties: correspondence via telephone, mail and email

Education

High School - Bahamas General Certificates of Secondary Education

C. R. Walker Secondary
01.2003

Skills

  • Data Entry Skills
  • Sales & Telemarketing Skills
  • Excellent Oral & Written Skill
  • Client relations specialist
  • Conflict resolution techniques
  • Team management
  • Meticulous attention to detail
  • Persuasive
  • Focus on customer satisfaction
  • Management of remote employees
  • Skilled multi-tasker
  • Deadline oriented
  • Strong mathematical skills
  • Speech clarity
  • Casino equipment maintenance
  • Adaptability to change
  • Calculating payouts
  • Excellent customer service
  • Patience and composure
  • Quick decision making
  • Team player mentality
  • Reliability and punctuality
  • Accurate payouts
  • Continuous learning mindset
  • Flexible schedule
  • Stress tolerance
  • Perceptiveness
  • Security awareness
  • Salesmanship
  • Game rules
  • Speech recognition
  • Table management
  • Gambling knowledge
  • Chip handling proficiency
  • Resolving conflicts
  • Speaking clearly
  • Speech comprehension
  • Handling money
  • Payout calculation
  • Cash handling experience
  • Friendly demeanor
  • Gaming commission compliance
  • Payoff control
  • Game management
  • Guest service
  • Gaming commission regulations
  • Loss and winning computations
  • Fraud detection
  • Teamwork
  • Teamwork and collaboration
  • Quick thinking
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Money handling
  • Decision-making
  • Tactful communication
  • Dealer training
  • Table game rules
  • Customer interaction
  • Relationship building
  • Security procedures
  • Equipment cleaning
  • Professional ethics
  • Cash management
  • Team building
  • Task prioritization
  • Self motivation
  • Interpersonal skills
  • Analytical thinking
  • Conflict resolution
  • Guest relations
  • Goal setting
  • Professionalism
  • Interpersonal communication
  • Time management abilities
  • Continuous improvement
  • Physical stamina
  • Adaptability
  • Written communication
  • Wager management
  • Mathematical proficiency
  • Crisis management
  • Risk management
  • Professional demeanor
  • Problem-solving aptitude
  • Currency exchange
  • Analytical skills
  • Conflict mediation
  • Dispute mediation
  • Payout procedures
  • Betting oversight
  • Maintain security
  • Shuffling
  • Player instruction
  • Collection reporting
  • Pay winnings
  • Multi-tasking
  • Chip inventory systems
  • Collect losing bets

Languages

English
Native or Bilingual

Timeline

Call Center Agent

The National Insurance Board of the Bahamas
04.2021 - 05.2022

Casino Dealer

Bahamar Resort and Casino
04.2017 - 11.2024

Store Manager

Islandluck Webcafe
11.2015 - 04.2017

Store Manageress

FML Group of Companies Ltd.
09.2011 - 02.2014

Reservation Agent

Bahamasair Holdings Ltd.
01.2004 - 12.2011

High School - Bahamas General Certificates of Secondary Education

C. R. Walker Secondary
Alphaneise Stubbs