NICHOLAS YEBOAH
Caledonia,Canada
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Driver Examiner 4
Drive Test Serco
03.2021 - Current
- Examine Applicants through a road test to ensure compliance with traffic laws and regulations
- Provide feedback to Applicants regarding errors and areas of improvement in their driving
- Complete evaluation forms for all license classes
- Provided clear explanations of decisions made during examinations, enhancing transparency between applicants and organization.
- Ensured compliance with relevant laws, policies, and procedures throughout the examination process.
Deputy Supervisor
Drive Test Serco
01.2022 - 03.2022
- Addressed customer and employee complaints and provided resolutions
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Verified and approved customer service transactions
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
Warehouse Runner
Reliance Home Comfort
10.2019 - 07.2020
- Processed customer claims and returns
- Unloaded and organized daily deliveries
- Inputted daily inventory and transactions into computer databases
Crane Operator
Arcelormittal Dofasco
10.2018 - 10.2019
- Inspected equipment and cranes for defective parts prior to each shift
- Ensured ordered were fulfilled accurately
- Operated overhead cranes to lift, move, and load steel onto trucks
Education
BA - Community Health
Brock University
01.2018
High School Diploma - undefined
Bishop Tonnos Catholic Secondary School
01.2014
Skills
- Conflict mediation in professional settings
- Analytical problem solving
- Strong verbal and written communication
- Flexibility in changing environments
- Proactive task completion
- Prioritization and scheduling
- Teamwork and collaboration
ACTIVITIES AND QUALIFICATIONS
- Counterfeit and Fraud Trained
- Defensive Driver Trained
- First Aid and CPR Certification
- American Association of Motor Vehicle Administrators Driver Examiner Certification
- Yearly fundraising and participation in the Kidney Foundation of Canada Hamilton Chapter
Languages
English
Native or Bilingual
Timeline
Deputy Supervisor
Drive Test Serco
01.2022 - 03.2022
Driver Examiner 4
Drive Test Serco
03.2021 - Current
Warehouse Runner
Reliance Home Comfort
10.2019 - 07.2020
Crane Operator
Arcelormittal Dofasco
10.2018 - 10.2019
High School Diploma - undefined
Bishop Tonnos Catholic Secondary School
BA - Community Health
Brock University
Similar Profiles
Suzanne FagonSuzanne Fagon
Driver' Examiner at Serco Drive TestDriver' Examiner at Serco Drive Test
Navalpreet DhanoaNavalpreet Dhanoa
Customer Service/Front Test Agent at Serco Canada, Drive Test Centre, Toronto Metro EastCustomer Service/Front Test Agent at Serco Canada, Drive Test Centre, Toronto Metro East
MIRIAM CLOUGHMIRIAM CLOUGH
Trilingual Customer Service Agent at Drive Test Centre s SercoTrilingual Customer Service Agent at Drive Test Centre s Serco
Brady VickeryBrady Vickery
Marketing Intern at Mercyhurst ACHAMarketing Intern at Mercyhurst ACHA
BRADLEY MARTINBRADLEY MARTIN
Occasional Teacher at BHNCDSBOccasional Teacher at BHNCDSB