Natalie Van Kesteren
Summary
Experienced Manager skilled in navigating government-mandated contracts and achieving ISO certification. Contributed to successful customer transitions for one of largest tech support companies through effective teamwork and strategic planning. Demonstrated strong organizational abilities in route coordination and vehicle loading, complemented by excellent communication and customer service skills.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
Driver Examiner 4
Serco DES
Chatham, Canada
12.2009 - Current
- Administered government testing for all vehicle classes legal to drive in Ontario, ensuring adherence to safety and regulatory standards.
- Coordinated integration of Chatham’s DriveTest with MTO MELT program for classified testing, enhancing compliance with updated regulations.
- Facilitated success in two ISO audits for Chatham office, securing and maintaining ISO certification.
Office/ Sales Manager
Enviroshake
10.2008 - 12.2009
- Recruited and trained sales agents across Canada and the United States, enhancing team capabilities and expanding market reach.
- Developed sales portal request system for agents, streamlining customer sample and shipment processes.
- Oversaw ISO certification process, ensuring compliance and enhancing operational standards for the company.
- Created custom documents for multiple international shipments of company product to various home and industrial clients.
Client manager
Nucomm inc
11.2005 - 10.2008
- Secured opening of 3 new call centres in the United States within 3 months of assuming Client Manager role.
- Managed client database utilized by 6 call centres in Canada and the United States.
- Coordinated monthly meetings with Nucomm Client Director and a major cable internet company in North America.
- Collaborated with a small group of managers to transition internet customers from one large internet base to another.
Education
Business Communications - Marketing and communications
St. Clair College
Chatham, ON 09.2007 - 06.2009
Skills
- Vehicle inspection
- Classification testing
- Regulatory compliance
- Policy adherence
- Fleet management
- Route management
- Daily logging
- Route logs
- Quality audits
- Safety management
- Commercial driving
- Effective communication
- Team leadership
- Training design
- Crisis management
- Problem-solving skills
- Problem-solving
- Time management
- Process management
- Client management
- Safety management
References
Available upon request
Timeline
Driver Examiner 4
Serco DES
12.2009 - Current
Office/ Sales Manager
Enviroshake
10.2008 - 12.2009
Business Communications - Marketing and communications
St. Clair College
09.2007 - 06.2009
Client manager
Nucomm inc
11.2005 - 10.2008