Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Takasaki

Los Angeles

Summary

Driven and solution-oriented with passion for technology and customer service. Possesses foundational knowledge in networking and troubleshooting, with practical skills in resolving software and hardware issues. Committed to delivering effective solutions and enhancing user satisfaction.

Overview

2
2
years of professional experience

Work History

Technical Support Engineer

Dassault Systemes
02.2023 - Current
  • Addressed user requests by engineering timely solutions per support SLA.
  • Confirmed accuracy of proposed corrections before client communication.
  • Delivered extensive support for manufacturing software alongside third-party applications.
  • Executed SQL scripts to troubleshoot and resolve Oracle database issues.
  • Coordinated user support calls and emails to enhance overall satisfaction.
  • Generated incident reports for Research & Development concerning out-of-the-box problems.
  • Analyzed technical issues' root causes, implementing future preventative measures.
  • Instructed users on basic troubleshooting steps with clarity and patience.

Education

Bachelors in Science - Business Administration - Computer Information Systems

California State Polytechnic University, Pomona
05.2023

Skills

  • Excel
  • Technical troubleshooting
  • SQL
  • Application support
  • Problem-solving
  • Customer service

Timeline

Technical Support Engineer

Dassault Systemes
02.2023 - Current

Bachelors in Science - Business Administration - Computer Information Systems

California State Polytechnic University, Pomona

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