Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Software
Timeline
Generic

Nicholas Pett

Hamilton

Summary

Business systems professional with strong analytical skills and results-driven mindset. Proven track record in optimizing system processes and enhancing operational efficiency. Adept at working collaboratively within diverse teams and adapting to dynamic environments. Skilled in data analysis, requirements gathering, and project management, ensuring reliable and impactful solutions.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Business Systems Analyst

Next Generation Manufacturing Canada
04.2021 - Current
  • Assessed business requirements to create focused solutions.
  • Conducted training sessions to empower users with the knowledge necessary to utilize systems effectively.
  • Developed comprehensive documentation to support end-users and facilitate future enhancements.
  • Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship.
  • Identified needed business improvements and determined appropriate systems required to implement solutions.
  • Facilitated communication between technical and non-technical team members, ensuring project alignment across all parties involved.
  • Developed business processes for the best practice usage of Jira for project management organization wide


Marine and Surety Client Assistant

NFP Canada Corp Ltd.
04.2019 - Current
  • Responsible for the day-to-day management of 150+ Clients
  • Works alongside Underwriters and Producers to identify, investigate and provide clients with insurance solutions for international business needs including, but not limited to:
  • Analyzing shipment reports
  • Processing and collecting accounts receivables
  • Processing policy renewals
  • Assist in new business risk assessment and mitigation
  • Assist with the onboarding and support of Insurance Portals
  • Assist with the training of new hires in Applied Epic CRM software

Project Manager

Flourish Spent Grain Products
01.2017 - 12.2019
  • Lead a team of 10 people in new business development.
  • Focussed on logistical planning and target market identification
  • Placed top 5 in Canada in Enactus Canada's 2018 National competition

Online Marketing Intern and Production Assistant

Colourblind Productions
01.2014 - 12.2018
  • Assisted in the development of a new company website
  • Assisted in the invoicing of clients using Wave Accounting
  • Helped organize and direct talent and crew on-set

Education

BCOMM - Marketing Management

University of Guelph

Skills

  • Microsoft Office Suite
  • Third Party Development Management
  • Communication/Presentation
  • Cross-functional collaboration
  • Requirements gathering
  • Gap analysis
  • Workflow Analysis
  • Process documentation
  • Software development life cycle
  • Stakeholder relations
  • Business process modeling
  • Teamwork and collaboration

Accomplishments

  • Placed Top 3 in Ontario in Enactus Canada's 2019 Regional competition, 2019
  • Guest Speaker for Corporate Social Responsibility Lecture, 2019
  • Guest Speaker at My World My Choice Conference, 2019
  • Placed Top 5 in Canada in Enactus Canada's 2018 National competition, 2018
  • Completed Scotiabank Half Marathon, 2017

Languages

English
Native or Bilingual

Certification

  • Certified Salesforce Administrator - 2023
  • Certified Business Analyst from the University of Toronto - 2025

Software

Jira

Salesforce

Clickup

Hubspot

Microsoft Dynamics

Timeline

Business Systems Analyst

Next Generation Manufacturing Canada
04.2021 - Current

Marine and Surety Client Assistant

NFP Canada Corp Ltd.
04.2019 - Current

Project Manager

Flourish Spent Grain Products
01.2017 - 12.2019

Online Marketing Intern and Production Assistant

Colourblind Productions
01.2014 - 12.2018

BCOMM - Marketing Management

University of Guelph

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