Nicholas Kwasi Oteng-Frimpong

• Currently working in the Internal Controls (ICC) Team testing controls: My tasks included; sitting in on meetings, transferring data from the 2023 files over to the 2024 one, adding new controls into our teams site, gathering the appropriate back up support that correlate to each control, testing the controls through metadata, and providing the correct documentation for each control.
• Currently working in the Public Company Reporting (PCR) Team looking through Financial Statements: My Tasks included; sitting in on meetings, completing standalone statements, looking through and assisting with work on Income Statements, Balance sheets, Statement of Earnings, Statement of Changes in Equity, and Cash Flow Statements.

• Elevated guest experiences while supporting team success.
• Exercised excellent hospitality.
• Effectively communicated with customers, team members, and management, using excellent communication skills.
• Thrived under pressure, maintaining a calm and professional demeanor in difficult situations while working in a dynamic, fast-paced environment.
• Utilized problem-solving skills to anticipate and resolve any issues or concerns that arose.
• Applied knowledge of food and beverage service, including menu items, ingredients, and preparation methods, while demonstrating familiarity with point-of-sale (POS) systems and other restaurant technology.

- Customer Assistance:

Greet customers as they enter the store, offering assistance and guidance.
Help customers find products based on their needs and preferences.
Provide product information, including features, benefits, and differences between various options.

- Product Knowledge and Merchandising:

Stay informed about the latest trends and features of the sports and fitness products sold at Sport Chek.
Ensure the store displays are well-maintained, organized, and products are properly merchandised.
Update product information tags and ensure accurate pricing.

- Sales and Upselling:

Actively engage in the sales process by recommending additional items or accessories that complement the customer's purchase.
Utilize knowledge of promotions and discounts to encourage upselling and maximize sales opportunities.

- Customer Relationship Building:

Foster positive relationships with customers by providing exceptional service.
Seek feedback from customers and address any concerns or issues promptly.
Encourage customers to sign up for loyalty programs or newsletters to stay informed about promotions and events.