Nicholas Lalonde
Oshawa,ON
Summary
-Bachelor of Science in Business Administration (BSBA)
- Results-driven Assistant Manager with a proven track record in upselling, cross-selling, and driving business growth.
- Experienced in enhancing customer satisfaction, increasing profitability, and optimizing employee performance in dynamic environments.
- Strong critical thinking, problem-solving, and negotiation skills, with a focus on achieving measurable business outcomes.
- A highly skilled communicator with excellent verbal, written, and presentation abilities.
- Adept at managing multiple customer inquiries and requests while efficiently prioritizing tasks.
- Proficient in using Workforce, Dayforce, CRM systems, and other business tools and technologies.
- Committed, adaptable, and focused on career advancement, with flexibility in work hours.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Enterprise Mobility
Whitby, Canada
07.2023 - Current
- Provided operational support in managing the flagship branch and a team of direct reports
- Helped implement business strategies to enhance revenue, customer satisfaction, and branch profitability
- Assisted in overseeing branch operations and workflow management, ensuring efficiency and adherence to company standards
- Contributed to the development of business plans, and analyzed business financials to identify opportunities for growth.
- Supported recruitment efforts, employee development, and team training to ensure smooth daily operations
- Played an integral role in improving customer service satisfaction scores from 84% to 93% within three months
Marketing Manager
Perfect Skating
Whitby, ON
01.2023 - 07.2023
- Created innovative marketing solutions collaborating with colleagues and senior executives.
- Implemented sales strategies to sell skating programs to athletes.
- Trained athletes to enhance on-ice skills.
- Motivated and developed athletes to reach their highest potential.
Education
Bachelor of Science - Business Administration in Sport Management
Robert Morris University
Pittsburgh, PA, USA05.2022
Ontario Secondary School Diploma (Honours) -
St. Joseph Catholic Secondary School
Cornwall, Ontario01.2016
Skills
- Sales Performance
- Upselling
- Cross-selling
- Sales Strategy Implementation
- Customer Satisfaction
- Team Management
- Collaboration
- Client Relationship Management
- Market Expansion
- Strategic Planning
Certification
Certificate of Completion from Enterprise Mobility, 2025
- Compliance and Ethics
- Interrupting Biases
- Respect in the Workplace
- Health and Safety
- Workplace Violence
- Enterprise Employee Diversity and Inclusion Committee
Relevant Skills And Achievements
- Recognized as Top Sales Performer in the Toronto Region, consistently meeting and exceeding sales targets.
- Contributed to increased branch profits and sales growth through upselling and cross-selling techniques.
- Collaborated with Senior Management to implement sales strategies that led to increased fleet occupancy and growth.
- Assisted in managing branch operations, including workflow organization, financial processes, and overseeing a team of direct reports.
- Maintained and strengthened relationships with key business accounts, ensuring long-term success.
- Contributed to performance monitoring, issue resolution, and contract management.
Awards and Accomplishments
- Dean’s List, School of Business
- Played Division 1 hockey for Robert Morris University
- Represented Team Canada at the World Junior Hockey Championships 2016, acquiring a silver medal
- Recognized as the top athlete in Cornwall, Ontario while playing Junior hockey, 2017
- Chosen for CCHL All Star Third Team, 2017
- Played professional hockey overseas – Neuilly, France-2022
- Enterprise Customer Service Quality Index (ESQI) Cup
*References available upon request*
Timeline
Assistant Branch Manager
Enterprise Mobility
07.2023 - Current
Marketing Manager
Perfect Skating
01.2023 - 07.2023
Bachelor of Science - Business Administration in Sport Management
Robert Morris University
Ontario Secondary School Diploma (Honours) -
St. Joseph Catholic Secondary School
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